WestJet Customer Service Agent Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Customer Service Agent Interview

Anonymous Interview Candidate  in  Toronto, ON (Canada)
Anonymous Interview Candidate in Toronto, ON (Canada)
Application Details

I applied online. The process took 4+ weeks - interviewed at WestJet in October 2009.

Interview Details

One interview was conducted with an HR representative and a peer from the frontline included in the room. It was a casual and comfortable interview consisting of behavioural type questions only. No questions were too difficult, they just want to see how you will treat customers and coworkers.

Interview Questions
  • Explain a situation where you had to deal with a dissatisfied customer and how did you handle the problem?   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for WestJet

  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Mississauga, ON (Canada)
    Anonymous Interview Candidate in Mississauga, ON (Canada)
    Application Details

    I applied online. The process took 4+ weeks - interviewed at WestJet in May 2011.

    Interview Details

    A lot about going above and beyond customer service. Referrals very valuable. Phone interview, group interview and small one a one talk.

    Interview Questions
    • Describe a situation where you went above and beyond for a client   Answer Question
    Negotiation Details
    There is not much to negotiate.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ week - interviewed at WestJet in May 2012.

    Interview Details

    the hiring and interview process is quite simple, most questions are based on the format of a" situation, tasks, actions and reaction". when prepared, it goes like a breeze, the interviewers are very friendly and they do take notes of the candidates experience all along. It does not take long to get a feedback after the interview whether, it is for a yes or a thanks, but no thanks.

    Interview Questions
    • finish this sentence: "i don't like it when customers..."   View Answer
    Accepted Offer
    Positive Experience
    Average Interview

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