I applied online and the process took 4+ weeks - interviewed at WestJet in November 2013.
Interview Details – One interview was conducted with an HR representative and a peer from the frontline included in the room. It was a casual and comfortable interview consisting of behavioural type questions only. No questions were too difficult, they just want to see how you will treat customers and coworkers.
Interview Question – Explain a situation where you had to deal with a dissatisfied customer and how did you handle the problem? Answer Question
I applied online and the process took 4+ weeks - interviewed at WestJet in October 2013.
Interview Details – A lot about going above and beyond customer service. Referrals very valuable. Phone interview, group interview and small one a one talk.
Interview Question – Describe a situation where you went above and beyond for a client Answer Question
Negotiation Details – There is not much to negotiate.
I applied online and the process took 1+ week - interviewed at WestJet in December 2012.
Interview Details – the hiring and interview process is quite simple, most questions are based on the format of a" situation, tasks, actions and reaction". when prepared, it goes like a breeze, the interviewers are very friendly and they do take notes of the candidates experience all along. It does not take long to get a feedback after the interview whether, it is for a yes or a thanks, but no thanks.
Interview Question – finish this sentence: "i don't like it when customers..." Answer Question
The people - you enjoy going in to work everyday because you will laugh
Travel benefits - you pay very little for flights
Work environment - it is safe and are constantly upgrading their facilities, and the work/life balance is phenomenal
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