WestJet

  www.westjet.com
Work in HR? Unlock Free Profile

WestJet Customer Service Agent Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

100%

Interview Experience  

66%
33%
0%

Interview Difficulty  

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Toronto, ON (Canada)

I applied online and the process took 4+ weeks - interviewed at WestJet in October 2009.

Interview Details – One interview was conducted with an HR representative and a peer from the frontline included in the room. It was a casual and comfortable interview consisting of behavioural type questions only. No questions were too difficult, they just want to see how you will treat customers and coworkers.

Interview Question – Explain a situation where you had to deal with a dissatisfied customer and how did you handle the problem?   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Mississauga, ON (Canada)

I applied online and the process took 4+ weeks - interviewed at WestJet in May 2011.

Interview Details – A lot about going above and beyond customer service. Referrals very valuable. Phone interview, group interview and small one a one talk.

Interview Question – Describe a situation where you went above and beyond for a client   Answer Question

Negotiation Details – There is not much to negotiate.


Accepted Offer

Positive Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent

I applied online and the process took 1+ week - interviewed at WestJet in May 2012.

Interview Details – the hiring and interview process is quite simple, most questions are based on the format of a" situation, tasks, actions and reaction". when prepared, it goes like a breeze, the interviewers are very friendly and they do take notes of the candidates experience all along. It does not take long to get a feedback after the interview whether, it is for a yes or a thanks, but no thanks.

Interview Question – finish this sentence: "i don't like it when customers..."   View Answer

Interviews for Top Jobs at WestJet

Worked for WestJet? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.