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H&R Block Client Service Professional Interview Question

"What did you do when you had to mediate an issue with an angry customer? How did you make sure they still walk away happy?"
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Part of a Client Service Professional Interview Review - one of 212 H&R Block Interview Reviews

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I explained how I had to deal with a pair of customers fighting in my previous place of employment, and how I calmly but firmly (and safely) stopped the altercation, and still created a brand presence that shows we want their business.
- Interview Candidate on Jan 10, 2012

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