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Level 3 Communications Inside Sales Interview Question

I interviewed in Tulsa, OK and was asked:
"What do you do if you have an mad customer?"
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Part of a Inside Sales Interview Review - one of 91 Level 3 Communications Interview Reviews

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Acknowledge his frustration. Reinforce that you are there to help resolve his issue and by all means remain calm. Never allow the customer to pull you into their anger.

- Ann on Jan 8, 2011

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