Progressive Insurance
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www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Direct Customer Service Representative Interview Question

I interviewed in Mayfield, OH and was asked:
"What do you find to be your weakest asset to a company."
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Part of a Direct Customer Service Representative Interview Review - one of 351 Progressive Insurance Interview Reviews

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I do not find anything to be a poor assest, however there have been times that customers call angry or upset and this can be difficult to work with. I just explain I am helping the customer and address their concerns as best as I can. I go above and beyond and check their policy for savings to make a great experience, for retention.
- Interview Candidate on Nov 18, 2012 Flag Response

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