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Hand and Stone Spa Membership Sales Associate Interview Question

I interviewed in Hillsboro, OR and was asked:
"What have you done in a difficult situation where a customer is unsatisfied with product or service?"
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Answer

Part of a Membership Sales Associate Interview Review - one of 11 Hand and Stone Spa Interview Reviews

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In my previous position I was able to calm the client down and showed her my concern and agreed with the client and told her that I could go fetch my manager for her to take care of the issue since I didnt' have the authority to help her in the manner she had discussed.

- Interview Candidate on Oct 16, 2010

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