View All num of num See all Photos Forever 21 This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.forever21.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 1.7k Reviews 1.7k Salaries 703 Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Sales Floor Associate Interview Norfolk, VA Forever 21 What is shrink? Tags: customer service, shrink, loss prevention See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ A retail term for any merchandise unaccounted for at the time of inventory. Causes of shrink include: paperwork (associate) error, internal (associate) theft and external (customer) theft. Interview Candidate on Aug 5, 2011 Add Answers or Comments To comment on this, Sign In or Sign Up.