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Forever 21 Sales Floor Associate Interview Question

I interviewed in Norfolk, VA and was asked:
"What is shrink?"
Tags: customer service, shrink, loss prevention
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Part of a Sales Floor Associate Interview Review - one of 565 Forever 21 Interview Reviews

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A retail term for any merchandise unaccounted for at the time of inventory. Causes of shrink include: paperwork (associate) error, internal (associate) theft and external (customer) theft.
- Interview Candidate on Aug 5, 2011

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