Interview Question

Interview Totowa, NJ

What's the most important thing you felt you've learned

  from a past job, not counting any self-employment experiences?
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After working at Kohl's, I learned just how powerful an unconditional customer service model can be in terms of last impact on repeat business. At my last job, we learned about the model they call "Yes We Can!" and how the company was willing to do ANYTHING to please the customer no matter how much money they lost upfront from it such as accepting used, soiled or damaged returns (even if that damage was intentional) even without a receipt, no matter how long ago it was purchased. A lot of trust was placed on our shoulders to make judgment calls about certain situations where a customer might abuse or scam our policies, as management was very hands-off, wanting us to do as much as possible without their intervention. I'm surprised other stores don't embrace that model and I'd like to bring that independence and can-do attitude to Staples.

Interview Candidate on Aug 27, 2013

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