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PetSmart Pet Bather Interview Question

I interviewed in Seattle, WA and was asked:
"What was the most difficult customer experience I had ever had.(?) I was asked to walk them through it from the kickoff to the finish line."
Tags: behavioral, real experience
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Part of a Pet Bather Interview Review - one of 321 PetSmart Interview Reviews

Answers & Comments

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This one is subjective, however I used an experience assisting a customer with a disability and explained the importance of compassion and being willing to go the extra mile.
- Interview Candidate on Dec 1, 2013

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