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Walmart Cashier Interview Question

I interviewed in Morgantown, WV and was asked:
"What would I do if a customer came in and wanted to return an item they say they purchased just a week ago but it clear that it was highly used and they had just cleaned it up some."
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Part of a Cashier Interview Review - one of 2,226 Walmart Interview Reviews

Answers & Comments

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What is the store policy regarding returns? How much authority is a cashier or salesperson given to make decisions on accepting or rejecting returns? If in doubt, call a manager to make the decision about whether or not to accept the merchandise back from the customer. Or, if there is a customer service department, that is where the customer should be directed.
- Sarah on Apr 12, 2013

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