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T-Mobile Technical Support Specialist Interview Question

I interviewed in Albuquerque, NM and was asked:
"What would do if a customer is angry with the company?"
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Part of a Technical Support Specialist Interview Review - one of 557 T-Mobile Interview Reviews

Answers & Comments

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Listen to them speak their mind. Apologize to the customer and then reassure them that they got the right person on this call and that I will do everything I can to get their problem resolved as quickly as possible.

- Interview Candidate on Sep 30, 2013

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