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Taco Bell Shift Lead Interview Question

I interviewed in Sacramento, CA and was asked:
"What would you do if, I were a customer and ordered a burrito supreme with no tomatoes, sat down, and found tomatoes on my burrito supreme and came to you and told you I ordered no tomatoes, what would you do?"
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Part of a Shift Lead Interview Review - one of 200 Taco Bell Interview Reviews

Answers & Comments

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I told him that I'd take the burrito and give him one with no tomatoes. The answer he was looking for was to apologize, give him a burrito with no tomatoes, and try to comp him in some sort of manner.

- Interview Candidate on Apr 8, 2011

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