View All num of num See all Photos JoS. A. Bank www.josbank.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 413 Reviews 299 Salaries 70 Interviews Follow Add Interview Follow Add Interview Interview Question Keyholder Interview Baltimore, MD JoS. A. Bank What would you do if someone brought back a defective product? Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 3 Answers ▲ 0 ▼ I'd give them a replacement or alternative product without any question whatsoever. Interview Candidate on Feb 14, 2012 ▲ 0 ▼ Jos A. Bank management is very good at "blowing smoke up your tailpipe." Customers are treated like royalty. Our clothes have a lifetime warranty, if you are too lazy to clean the grime off your shirt collars just bring back the shirts and get new ones, no questions asked. Gary on Feb 16, 2012 ▲ 1 ▼ Do you feel like you're treated like royalty when you buy a McDonald's hamburger? The people you hire at JAB actually DO treat your customers like royalty. The real point is that they earn the same as if they were serving you hamburgs!! Do you see the disconnect???? What you need to realize is that you have a boatload of wonderful, intelligent and mostly sophisticated people who deliver Platinum Service to your customers at "hamburg wage" compensation levels. This is NOT realistic on your part. CP on Feb 16, 2012 Interviews > Keyholder > JoS. A. Bank Add Answers or Comments To comment on this, Sign In or Sign Up.