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The Gap Visual/Merchandising Supervisor Interview Question

"What would you do if you had to deal with an employee who was not meeting expectations, or acted as if they did not want to be there?"
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Part of a Visual/Merchandising Supervisor Interview Review - one of 530 The Gap Interview Reviews

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I was a little hesitant at first, I knew what I wanted to say but didn't know if it was right so I had to find out how to word it.

I said something along the lines of... I would do my best to find out what would make the employee happy, perhaps they do not like the fitting rooms, so I would find another task they did enjoy and was good at. Of course I would exhaust all options to develop them into a happy and knowledgeable employee. If this does not work, then perhaps the job is not a fit for them, and I would let them go. I then explained how I felt that unhappy people just drag the rest of us down.
- Interview Candidate on Mar 1, 2011

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