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Target Cashier Interview Question

I interviewed in Stoughton, MA and was asked:
"What would you do if you were on the register on a busy day and a guest came to you complaining that they couldn't find the shoes their son wanted?"
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I said have someone check back stock. What if there were none in the store, what would you do? I said send them to customer service to see if they could be ordered. What if that wasn't possible? At that point I was fumbling and didn't really have an answer.
- Interview Candidate on Oct 21, 2012 Flag Response

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