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Level 3 Communications Inside Sales Interview Question

I interviewed in Tulsa, OK and was asked:
"What would you do with a difficult customer, someone yelling and cursing at you?"
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Part of a Inside Sales Interview Review - one of 90 Level 3 Communications Interview Reviews

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I would try to difuse the situation as best possible and then get a manager involved to correct the problem because people in that situation like to have their issue escalated to get closure.
- Interview Candidate on Aug 11, 2010

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