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Sharp HealthCare Customer Service Representative Interview Question

I interviewed in San Diego, CA and was asked:
"What would you do with a difificult patient?"
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Part of a Customer Service Representative Interview Review - one of 18 Sharp HealthCare Interview Reviews

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Calm them down empathize with situation see if there is a solution you can offer and if not then pass on to other dept or lead
- Interview Candidate on Jul 29, 2012

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