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Macy's Holiday Sales Associate Interview Question

I interviewed in Seattle, WA and was asked:
"When was a time you had to resolve a difficult problem for a customer?"
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I talked about how someone called to ask if we had this certain product in a certain pattern, but they didn't know what the product was called or what pattern it was they wanted, so I had to do a lot of back and forth with them trying to describe what they meant and me figuring out how to search for it.
- Interview Candidate on Oct 7, 2013 Flag Response

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