Whirlpool

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  www.whirlpoolcorp.com

Whirlpool Customer Service Representative Interview Questions

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate in Benton Harbor, MI
Anonymous Interview Candidate in Benton Harbor, MI
Application Details

I applied online. The process took 2+ weeksinterviewed at Whirlpool in August 2013.

Interview Details

Very good contact, good at returning calls and emails.

Interview Questions
  • Questioned if my college would get in the way, if I was willing to continue on after my degree.   View Answer
Negotiation Details
No negotiation, set contract.
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Whirlpool

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Benton Harbor, MI
    Anonymous Interview Candidate in Benton Harbor, MI
    Application Details

    I applied through other source. The process took a dayinterviewed at Whirlpool in November 2011.

    Interview Details

    They use the star method which would have been helpful in knowing what that was before going into the interview. They were not looking at what you know it was more how you answered the question which completely defeated the purpose of having experience.

    S – Situation, background set the scene

    T – Task or Target, specifics of what's required, when, where, who

    A – Action, what you did, skills used, behaviours, characteristics

    R – Result – Outcome, what happened

    Interview Questions
    • Describe a situation where you had to go above your manager.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cleveland, TN
    Anonymous Interview Candidate in Cleveland, TN
    Application Details

    I applied through a staffing agency. The process took 1+ weekinterviewed at Whirlpool in April 2011.

    Interview Details

    Easy. Just need to type 35 wpm and have basic knowledge of computer skills

    No Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Benton Harbor, MI
    Anonymous Interview Candidate in Benton Harbor, MI
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at Whirlpool in July 2010.

    Interview Details

    I received a phone call from a staffing agency recruiter who worked for the Whirlpool division. She asked me if I could pass a drug test, some personality questions. and then what time I could come in the next day for the interview. So I went in the next day. I was greeted in the lobby, and asked to follow to a conference room. She asked me what previous experience I had in customer service, to name one instance where I went over and beyond what the previous customer service job entailed, what my average personality is like, if I can become easily frustated. Then she re-iterated the importance of passing the drug test, and because I had a late interview I would have to take the drug test the following day.

    Afterwards I was led to a cubicle for a mock field test. I had a sheet of information to look over, with responses and technical information on a appliance. The interviewer then called me through the telephone pretending to be a angry customer and I had to weigh my options while stay calm and nice. I started laughing at one point and she took it very seriously. She later told me I did a decent job and not to worry about the laughing after I apologized for it.

    The next day I drove to pharmacy where I picked up a kit from the employer for the drug test. Then drove to a hospital 20 minutes away from the employer to have it administered. A standard urine test administered by a doctor and shipped to a lab.

    Interview Questions
    • Name one instance where you went over and beyond what the previous customer service job entailed.   Answer Question
    • What makes you want to work in the customer service field?   View Answer
    Negotiation Details
    None
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Whirlpool.

    Interview Details

    I was recruited by Aerotek and had a casual interview with them. They basically asked me what I was interested in and if I was interested in the job even though it had nothing to do with my degree. Later on I was sent an online typing test to determine accuracy and wpm. I then had an interview with 2 managers at Whirpool. It was also very casual. Mostly small talk, asking about my education and interests.

    Interview Questions
    Negotiation Details
    There was no negotiation, it was a set hourly position.
    Accepted Offer
    Neutral Experience
    Easy Interview

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