Whirlpool Interview Questions & Reviews
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Updated Feb 10, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 41 ratings 
“Average” Interview
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Interview Experience [?] Based on 41 ratings
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| 1–10 of 41 Whirlpool Interviews | Sort by |
Associate Brand Manager at Whirlpool
Posted Feb 10, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Mississauga, ON (Canada) (took a day)
This interview was for a summer MBA internship with the company. It consisted of an interview with the Sr. Brand Manager and a representative from HR, as well as a current intern/coop student. The interview was mainly behaviour based, with scenario questions. I was also asked to assess the brand from a strategy standpoint. Very nice people.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Financial Leadership Development Program at Whirlpool
Posted Feb 8, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2012 (took a day)
Interviewed by HR people, very nice and friendly. Asked typical interview questions: 1) your biggest achievement 2) tell me a time you took a leadership role
Overall it was very conversational; however, they don't sponsor international students. I discussed this matter with the interviewer, but failed to convince her to make an exception.
I was well prepared, did a lot of research about the company, industry, etc, so I was able to conduct a good conversation with the interviewer and leave good impression. Unfortunately, my international student status is a obstacle.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Electronic Technician at Whirlpool
Posted Jan 24, 2012
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Saint Joseph, MI (took 3 weeks)
Process consisted of application, then Phone Interview, then 3 hour group interview with 3 teams of 2 interviewers lasting 1 hour each for total of 3 hours.
Targeted selection questions were asked. These questions come from work sheets provided by HR. Questions geared more towards, as if you were a management candidate, asking a lot of situation type scenarios on how you get along with people and solve people personality type issues and problems.
There was a brief test given to see if you know and know how to troubleshoot and find "root cause" of their product. To be successful, at this type of test, you must know their product well.
I have been to numerous of these interviews and can say they are not friendly type interviews and are very stressful. You feel under very high pressure and there is not much smiling coming from the interviewers. It is almost as if they really don't want to be there, doing this.
Emphasis seems to be more on personality and if you would fit in to their work society there, rather than on what your skills are. Yes, they give tests in some cases, but the key is you have to know their product to pass their criteria.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Senior Financial Analyst at Whirlpool
Posted Jan 18, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Benton Harbor, MI (took a day)
The process started with an on-campus 1-on-1 interview. I can't remember what questions I got asked, but I do remember having a great strategy discussion with the interviewer. I think it's helpful to be conversant about what's happening with the company, even outside of the U.S., as well as having a working knowledge of how each of their major brands is positioned in the market.
I was subsequently called in for on-site interviews at their Leadership Development Program (LDP) "super day", which took place at a corporate retreat facility in Covert, MI. There was a "pre-night" the evening before the interviews at which drinks and dinner were served and the candidates got to interact with recruiters and people from each business unit hosting an LDP. Overnight accommodations were both on-site at the retreat facilities and at a hotel in Stevensville, MI.
The following day, candidates were split up into two groups: one group went on a bus tour of the Southwest Michigan area while the other group interviewed, and then the groups switched at lunchtime. If I recall, some candidates had as few as 3 one-on-one interviews, and others had up to 5. Interviews were with people from the business unit you're intereted in, as well as from HR. I do not recall being asked any technical questions--they were all behavioral and fit-based. One earlier person mentioned the STAR format of answering interview questions, which I think is advisable in any case of interviewing, but your answers don't have to be in STAR format, per se--there are other frameworks out there that work just as well (e.g., CAR, ACR)--the interviewers are not draconian about this.
This super day happened the week following the public announcement of the factory closings in Fort Smith, AR and Neunkirchen, Germany that would result in 4,400 layoffs. I'm sure this was on every candidate's mind. But in each of our welcome packets was a letter from the CEO reaffirming his commitment to these leadership development programs as a critical way of moving the business forward in spite of contemporaneous layoffs elsewhere in the firm. That gesture went a long way toward easing my mind about that concern.
Overall, it was a very positive experience that was comfortable for the candidates and showcased the people and culture of the firm very well. I was very impressed with the attention to detail and effort that went in to making candidates feel welcomed and sought after.
Interview Questions
Negotiation Details
I think the Whirlpool recruiters acknowledge that Benton Harbor, MI, is a difficult place to recruit talent to. In light of that, I found them very willing to work with me on the components of the offer where they had flexibility.
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Whirlpool
Posted Jan 16, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Benton Harbor, MI (took a day)
They use the star method which would have been helpful in knowing what that was before going into the interview. They were not looking at what you know it was more how you answered the question which completely defeated the purpose of having experience.
S – Situation, background set the scene
T – Task or Target, specifics of what's required, when, where, who
A – Action, what you did, skills used, behaviours, characteristics
R – Result – Outcome, what happened
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
More Whirlpool Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Target Costing Analyst at Whirlpool
Posted Dec 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took a day)
The process was very efficient and effective. After a phone interview, I was asked to come up for an interview. Within 1 week I had a job offer.
Interview Questions
Negotiation Details
I did not negotiate.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Engineering at Whirlpool
Posted Dec 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2009 in Amana, IA (took a day)
Met with a number of people, starting with the site HR manager and progressing through engineering management, production management and finally division management.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.
More Whirlpool Engineering Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Whirlpool
Posted Apr 21, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Benton Harbor, MI (took a day)
I received a phone call from a staffing agency recruiter who worked for the Whirlpool division. She asked me if I could pass a drug test, some personality questions. and then what time I could come in the next day for the interview. So I went in the next day. I was greeted in the lobby, and asked to follow to a conference room. She asked me what previous experience I had in customer service, to name one instance where I went over and beyond what the previous customer service job entailed, what my average personality is like, if I can become easily frustated. Then she re-iterated the importance of passing the drug test, and because I had a late interview I would have to take the drug test the following day.
Afterwards I was led to a cubicle for a mock field test. I had a sheet of information to look over, with responses and technical information on a appliance. The interviewer then called me through the telephone pretending to be a angry customer and I had to weigh my options while stay calm and nice. I started laughing at one point and she took it very seriously. She later told me I did a decent job and not to worry about the laughing after I apologized for it.
The next day I drove to pharmacy where I picked up a kit from the employer for the drug test. Then drove to a hospital 20 minutes away from the employer to have it administered. A standard urine test administered by a doctor and shipped to a lab.
Interview Questions
Negotiation Details
None
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More Whirlpool Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Design Engineer at Whirlpool
Posted Apr 20, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 (took 4+ weeks)
I was called about a month before my official interview and had an informal, "mini" phone interview. Three weeks later another hiring manager called and I had the same type of phone interview with him. A week after the second call I had an onsite interview with 5 people over 4 hours. The thought of having a 4 hour interview with multiple people was a bit daunting at first, but it turned out to be one of the best and most relaxed interviews I've ever had.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Finance at Whirlpool
Posted Mar 24, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took 3 weeks)
You can apply on the web and not hear a response until the job posting is closed. That is a big turn-off. A communication is needed to let you know that you do/do not quality for the job. Expect multiple interviews. Expect meeting the hiring manager. Expect meeting the hiring managers peers. Expect a few rounds of interviews.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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