Glassdoor is your free inside look at Whole Foods Customer Service Supervisor interview questions and advice. All 3 interview reviews posted anonymously by Whole Foods employees and interview candidates.
No Offer – Interviewed in Carolina, SC Mar 2013 – Reviewed Mar 21, 2013
Interview Details – The first initial process started with me putting my application in on the online link. From there I received a phone call about 2.5 weeks later and was asked a few preliminary questions ex. what is your availability, why would you like to work for our company?. Then proceeded to ask me in a week later for a in person interview. The questions at the first interview are mainly about your work history and how the skills previous could help with the job applied for. this took about 1 hour and i spoke with 4 people who pretty much asked the same questions in different contexts. they ask me to come back later that week to interview with the floor staff( cashiers and CA's). This interview process took about 2 hours and i spoke with well over 15 people. It was a quite relaxed interview seeing as how one guy i spoke with had only been withthe company for 2 days. from there i was ask to come back about a week later to do a panel interview where i was spoke with only the head cashier and the head over the customer service department. From the 3rd in person interview i didnt really hear much from them maybe once or twice letting me know im still being considered for the job. so fingers crossed that the last interview i will be going to will be a happy experience.
Interview Question – The most Unexpected question for me was "Do you like to cook?". Seeing as how I was not interviewing for the cooking aspect of whole foods. View Answer
Accepted Offer – Interviewed in Chicago, IL Jun 2011 – Reviewed Jul 14, 2011
Interview Details –
If you don't have knowledge of the company and/or organics, you're screwed. The very same phone call to let me know they were interested in me to come in for an interview they asked if I could do a quick phone interview, and I couldn't so we scheduled an interview a week afterwards. That 1st interview was with the TL/ASTL (Team/Assistant Team leaders) of the customer service/front end department. Right off the bat, you're tested on your knowledge of organics and the company, as well as feeding into your personality and people skills as well as job skills tied into the position. The interview went very smoothly and was offered not only a 2nd interview but a job regardless as a cashier if I didn't pull through in my 2nd interview.
The 2nd interview took place five days after and was a panel interview consisting of the TL, 2 ASTL, 2 current supervisors and a cashier where they dug deeper into your personality and work+business ethics.
Even though the 2nd interview gave me nerves a run for their money, the interview still went very smoothly. Seriously about 3 hours after the interview I received a call that I got the job.
Negotiation Details – Negotiation really didn't happen, I was told my hourly rate and I just agreed to it since it was the highest I've ever been offered in my job history.
No Offer – Interviewed in Jul 2009 – Reviewed Jul 8, 2009
Interview Details – The interview stages are: 1. either tagteam or one-on-one i-view with peer supervisors and/or shift leader. 2. panel interview. 3. background check. Only got to 1st stage. I was contacted within 5 hours of end of interview that I would not be granted a panel/group interview. Rejection contact was made by a separate person as fyi. Interviewers follow a script to ask questions about what you know about the culture of Whole Foods and your knowledge of organic foods. I was also asked about how often got raises in present job. I must assume that they base initial rejections on gut-feelings. I felt like I was carrying interview as the ones assigned to this task for me were not organically (yes I meant this pun) excited about their task. Perhaps I was brought in as a benchmark to evaluate against internal candidates. Their loss is all that I can say as I am not anxious to shop their anytime soon.
Interview Question – How often did you get raises in your current or previous job? View Answer
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