I applied in-person and the process took 2 weeks - interviewed at Williams-Sonoma in October 2012.
Interview Details – I applied mid-October and understand it is a very busy hiring season. The HR person had to hire 50 people for the season, so the process seemed a little chaotic. I was called a few days after submitting my application and scheduled for an interview the following day. However, the HR person called in sick and did not inform the staff when I arrived 10 minutes early for my appointment. It took a week for them to schedule another interview, which lasted about 15 minutes. Despite the high volume of applicants, my call was often answered or returned promptly and the HR person was always very friendly. At the end of my interview, she asked for 2 references (professional preferred) to call her. They are too busy to track down references. They have a form from which to ask the references questions about you.
Interview Question – Give an example of a challenging situation in the company you last worked at and how you handled it. Answer Question
Negotiation Details – Immediately after my references called, the HR person called me with an offer. It is minimum wage because I applied only for a temporary seasonal position. I was told seasonal cashiers, gift wrappers and sales associates are paid the same, with no commissions for sales. The discount benefit was very generous and includes all of the store's other brands.
I applied in-person and the process took 1 week - interviewed at Williams-Sonoma in August 2011.
Interview Details – Very easy to get in so long as you know the history of the company, have a pleasant phone voice, and know good customer service skills.
* Make sure you know why you want to work there.
* Make sure you know the company history.
* Make sure you can tell about a time when you went above and beyond for a customer.
* Make sure you can tell about a time when you calmly handled an escalated issue.
* Make sure you can provide an example of working on a team.
Negotiation Details – Hours and pay are non-negotiable.
Very Easy Interview
I applied in-person and the process took a day - interviewed at Williams-Sonoma in October 2012.
Interview Details – Last month I walked in to WS, and asked the store manager if they were hiring, she said yes, and handed me an application. I filled it out and returned it the same day. She said they will call and schedule an interview when they start hiring for the holidays. Last Friday they called and scheduled a group interview for Monday. There were about 13-14 people in the group interview. The store manager started off by giving some background information about herself and the company. From there we went around and stated our name, why we chose WS, and what area (Cashier, Gift Wrapper, Stock, Table-settings, Demos, Recovery) would we like to work in, and our availability. From there she asked us what do we consider good customer service. That was basically the interview process, very easy. She told us we will know by Friday if we were hired. I received a call this morning from them accepting the job offer, and I start later this week for orientation.
Note: If you're a customer of WS, interested in learning how to cook, knows how to cook, knife expert, machinery expert...mention it during your interview.
Interview Question – Why do you want to work for Williams-Sonoma?
What area would you be best in?
What do you consider good customer service? View Answer
Negotiation Details – It's a seasonal position, didn't negotiate.
I applied through college or university and the process took 4 days - interviewed at Williams-Sonoma in September 2011.
Interview Details – There was only one face to face interview. They asked basic questions.
Interview Question – Why do you want to work for Williams-Sonoma View Answer
Negotiation Details – It wasn't but I needed a job and at that time I took what was offered.
I applied in-person and the process took a day - interviewed at Williams-Sonoma in October 2008.
Interview Details – Interview was held in the mall, sitting on a bench. General questions about reason for wanting to work at Williams-Sonoma, Looking for great customer service.
Interview Question – don't remember View Answer
Negotiation Details – Didn't try to negotiate
Very Easy Interview
I applied in-person and the process took a day - interviewed at Williams-Sonoma in October 2011.
Interview Details – I had previously worked at this location, but not as an employee; rather, as a contractor for another company performing product demos. I was already familiar with the management, the staff, and the store itself. Management was very pleased to see me apply. The single interview was informal. Overall, it was a pleasant experience.
Interview Question – How would you deal with various scenarios involving a customer attempting to return an item? View Answer
Negotiation Details – Based upon my work history, I was able to negotiate a small wage increase over the going rate. I realize the retail business operates on small margins, but I was grateful that my work experience was taken into account. Management was more than reasonable during negotiations.
The process took a day - interviewed at Williams-Sonoma in November 2011.
Interview Details – Picked up an application from the store, filled it up and brought it back the next day.This was a seasonal position.
I gave it to the person at the register who happened to be an assistant manager. She told me to come for a group interview. I arrived to the interview and met another 7 applicants. We were taken to the back of the store to a small room and were seated in a circle facing each other.The interviewer told us about the company and it's founder. Then asked each of us to tell its name and what kind of experience we have in retail and customer service.Then she told us about the kind of opening they have for the holidays ( cashiers,stock room, gift wrappers) each of us has to choose a position and tell the interviewer their choice and why. During the interview another person (manager?) joined the interviewer they both were writing notes.
We were told about the rate and schedule, and about the parking arrangements.
I have never heard back from them. Forgot to mention I have no previous experience in retail therefor I choose the gift wrapper position.
Pros: “Relative to other employers I have had, the work/life balance is healthy. Benefits were great.” “Relative to other employers I have had, the work/life balance is healthy. Benefits were great.” – Full Review
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