Xanterra Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Reservations Agent (3)
- Kitchen Crew (2)
- Front Desk Agent (1)
- Housekeeping (1)
- Food and Beverage (1)
- Food and Beverage Manager (1)
- Assistant Restaurant Manager (1)
- Sales Associate (1)
- Customer Service Representative (1)
- Bartender (1)
- Manager (1)
- Corp Office (1)
- Dining Room Floor Supervisor (1)
- Reservations/Sales (1)
- Guest Room Attendant (1)
- Director Level Position At Corporate Headquarters (1)
- Campground Worker (1)
Guest Room Attendant Interview (Positive Experience)
The process took 2 months - interviewed at Xanterra.
Interview Details – There is no interview process for most of the positions. On the application you choose your top three job choices and they give you one of them in a contract that they send you (to accept, sign, and return).
Very Easy Interview
Reservations Agent Interview (Negative Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at Xanterra in January 2012.
Interview Details – You fill out an online application, they give you a phone interview and you are hired. They DO NOT do a background check. The NPS Law Enforcement Rangers have arrested numerous Xanterra seasonal employees who have had felony warrants. So they do not do any background checks on their seasonal workers.
Interview Question – Why do you want to work for Xanterra? There were not any unexpected questions. it was just a basic phone interview that may have lasted at the most five to ten minutes. Answer Question
Reservations Agent Interview (Positive Experience; Average Interview)
I applied online and the process took 2 days - interviewed at Xanterra in March 2014.
Interview Details – Online application, long application. There is a basic assessment questionnaire that had to be taken. after filling out the application (ie, drugs, stealing, cheating, )
Couple of weeks latter, HR sent me an email to continue with another assessment because they'd like to bring me in for an interview. Then they set me up with an actual interview with two people.
- Tell us what you think this job entails with day-in, day-out. View Answer
- After the interview (I had 2 people interviewing me at the same time) They tag teamed me with the questions. Interview went real well. But to keep it even more fun they had me take another assessmet. View Answer
Negotiation Details – Set pay rates $10.80 first 3 months, Based on performance $11.95, next three months $12.60. This is all based on your sales while booking the hotels, and packages. There are lots of incentives for the agents.
Caveat, after a week & half training program you're tested, two part test must get 90% on both tests to move on into the actual position. There are tests just prior to your next pay increase.
Assistant Restaurant Manager Interview (Neutral Experience; Easy Interview)
I applied in-person and interviewed at Xanterra.
Interview Details – I applied through manager and heard back within a week. I went through one interview with the head of location F&B and the overall head of F&B
Interview Question – Very basic interview Answer Question
Negotiation Details – set rate, no negotiation
Very Easy Interview
Kitchen Crew Interview (Positive Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at Xanterra in August 2013.
Interview Details – Super easy - over phone & Skype. Completed and submitted the online application and received a phone call next morning, by the end of the phone call I was packing my bags! The phone interview seems like it is just about confirming all of your details on your application. Such as what you previously did. Asked basic job related questions such as can you handle XXX amount of people per hour.
Interview Question – None! Very laid back, was like talking with a friend. Answer Question
Reservations/Sales Interview (Negative Experience)
Interviewed at Xanterra
Interview Details – Intial process is they bring you in to do a typing test. Which is fine in itself, however,, a little intro or conversation prior would be more appropriate for candidates.It puts you 'off' as you are plunked down at a table and told to start typing. Next, you are brought in a room with two supervisors who read off a piece of paper, line by line, telling you about the company. They ask about your availablility- which must be 7 days a week, all hours 7am-7pm. They will ask if you have sales experience with quotas, another question was explain a place you have never been (describe it). They do not ask much of your past skills and experience. If accepted, you are trained for a week and half and must pass each daily quiz at 90% or above. They have sales "quotos" you must meet. After the interview, you are given two more assessments-- some are "what if" scenarios, others are grammatical, others are long mathematical story problems--which were challenging as you have no calculator or sheet to write notes. Overall the experience was very strange considering this is entry level position for 10 bucks an hour....
Interview Question – Unexpected question- what is the worst customer service you've experienced and what did you do about it? Answer Question
Reason for Declining – Got a bad vibe.
Food and Beverage Manager Interview (Positive Experience; Average Interview)
I applied online - interviewed at Xanterra in February 2013.
Interview Details – they hire people that don't like working but my job was okay.
Interview Question – are you a international person. View Answer
Negotiation Details – work your best and be recognized on the job to muve forward.
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied through other source and the process took 5 months - interviewed at Xanterra in April 2013.
Interview Details – It was a thorough phone interview.
Interview Question – Can you provide your own work clothes. View Answer
Negotiation Details – I was asked if I wanted to extend my contract for another month and I was more than happy to accept.
Campground Worker Interview (Neutral Experience)
I applied through other source and the process took 2 weeks - interviewed at Xanterra.
Interview Details – Online application and telephone interviews x2. Submit one reference.
Interview Question – How do you get along with difficult people/managers. Give an example. Answer Question
Negotiation Details – Mostly focused on dates and availability.