Xanterra
2.6 of 5 63 reviews
www.xanterra.com Lakewood, CO 1000 to 5000 Employees

Xanterra Interview Questions & Reviews

Updated Apr 14, 2014
All Interviews Received Offers

Getting the Interview 

85%
4%
2%

Interview Experience 

76%
7%
15%

Interview Difficulty 

17 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Reservations Agent Interview

Anonymous Employee
Greenwood Village, CO

I applied online and the process took 2 days - interviewed at Xanterra in March 2014.

Interview Details – Online application, long application. There is a basic assessment questionnaire that had to be taken. after filling out the application (ie, drugs, stealing, cheating, )

Couple of weeks latter, HR sent me an email to continue with another assessment because they'd like to bring me in for an interview. Then they set me up with an actual interview with two people.

Interview Questions

  • Tell us what you think this job entails with day-in, day-out.   View Answer
  • After the interview (I had 2 people interviewing me at the same time) They tag teamed me with the questions. Interview went real well. But to keep it even more fun they had me take another assessmet.   View Answer

Negotiation Details – Set pay rates $10.80 first 3 months, Based on performance $11.95, next three months $12.60. This is all based on your sales while booking the hotels, and packages. There are lots of incentives for the agents.

Caveat, after a week & half training program you're tested, two part test must get 90% on both tests to move on into the actual position. There are tests just prior to your next pay increase.

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Accepted Offer

Neutral Experience

Easy Interview

Assistant Restaurant Manager Interview

Anonymous Employee

I applied in-person and interviewed at Xanterra.

Interview Details – I applied through manager and heard back within a week. I went through one interview with the head of location F&B and the overall head of F&B

Interview Question – Very basic interview   Answer Question

Negotiation Details – set rate, no negotiation

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Accepted Offer

Positive Experience

Very Easy Interview

Kitchen Crew Interview

Anonymous Employee

I applied online and the process took a day - interviewed at Xanterra in August 2013.

Interview Details – Super easy - over phone & Skype. Completed and submitted the online application and received a phone call next morning, by the end of the phone call I was packing my bags! The phone interview seems like it is just about confirming all of your details on your application. Such as what you previously did. Asked basic job related questions such as can you handle XXX amount of people per hour.

Interview Question – None! Very laid back, was like talking with a friend.   Answer Question

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Declined Offer

Negative Experience

Reservations/Sales Interview

Anonymous Interview Candidate

Interviewed at Xanterra

Interview Details – Intial process is they bring you in to do a typing test. Which is fine in itself, however,, a little intro or conversation prior would be more appropriate for candidates.It puts you 'off' as you are plunked down at a table and told to start typing. Next, you are brought in a room with two supervisors who read off a piece of paper, line by line, telling you about the company. They ask about your availablility- which must be 7 days a week, all hours 7am-7pm. They will ask if you have sales experience with quotas, another question was explain a place you have never been (describe it). They do not ask much of your past skills and experience. If accepted, you are trained for a week and half and must pass each daily quiz at 90% or above. They have sales "quotos" you must meet. After the interview, you are given two more assessments-- some are "what if" scenarios, others are grammatical, others are long mathematical story problems--which were challenging as you have no calculator or sheet to write notes. Overall the experience was very strange considering this is entry level position for 10 bucks an hour....

Interview Question – Unexpected question- what is the worst customer service you've experienced and what did you do about it?   Answer Question

Reason for Declining – Got a bad vibe.

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Accepted Offer

Positive Experience

Average Interview

Reservations Agent Interview

Reservations Agent
Denver, CO

I applied online and the process took 3 days - interviewed at Xanterra in June 2013.

Interview Details – it was very easy

Interview Question – what would I change about myself   View Answer

Negotiation Details – easy

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Accepted Offer

Positive Experience

Average Interview

Food and Beverage Manager Interview

Food and Beverage Manager
Yellowstone National Park, WY

I applied online - interviewed at Xanterra in February 2013.

Interview Details – they hire people that don't like working but my job was okay.

Interview Question – are you a international person.   View Answer

Negotiation Details – work your best and be recognized on the job to muve forward.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Anonymous Employee
Mammoth Hot Springs, WY

I applied through other source and the process took 5 months - interviewed at Xanterra in April 2013.

Interview Details – It was a thorough phone interview.

Interview Question – Can you provide your own work clothes.   View Answer

Negotiation Details – I was asked if I wanted to extend my contract for another month and I was more than happy to accept.

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Accepted Offer

Neutral Experience

Campground Worker Interview

Anonymous Employee

I applied through other source and the process took 2 weeks - interviewed at Xanterra.

Interview Details – Online application and telephone interviews x2. Submit one reference.

Interview Question – How do you get along with difficult people/managers. Give an example.   Answer Question

Negotiation Details – Mostly focused on dates and availability.

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Declined Offer

Positive Experience

Average Interview

Front Desk Agent Interview

Anonymous Interview Candidate

I applied online and the process took 3 weeks - interviewed at Xanterra in February 2013.

Interview Details – No real difficult interview questions, just trying to get to know the applicant and judge if they would be a good fit for the position. Phone interview was convenient and relaxed.

Interview Question – Xanterra was very specific about knowing exact availability dates up front in the interview process, which may be an issue for some applicants. Though understandable, this lack of flexibility was a deciding factor in my choice to decline the position.   Answer Question

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No Offer

Negative Experience

Difficult Interview

Director Level Position At Corporate Headquarters Interview

Anonymous Interview Candidate
Lakewood, CO

I applied online - interviewed at Xanterra in December 2012.

Interview Details – After a phone interview, I was invited to a half-day, in-person interview. The hiring manager took me to lunch, then I was interviewed by people from different departments that the position would be interacting with. The total interview time was 4+ hours.

After not hearing from them for several weeks I followed up with an email asking what the status was on the position. The hiring manager wrote back to apologize that she thought I had been notified, and that the position was filled. I responded with a request for feedback on my interview, and was given the brush-off. A four hour interview and I don't even get a courtesy phone call? Bad form Xanterra, bad form.

Interview Question – One of the interviewers challenged my credentials, but evidently misread my resume, as it was an easy rebuttal.   Answer Question

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