Xcel Energy Customer Service Representative Interview Questions

3 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Eau Claire, WI
Anonymous Interview Candidate in Eau Claire, WI
Application Details

I applied through an employee referral. The process took 1+ week - interviewed at Xcel Energy.

Interview Details

applied for position on xcelenergy.com. if they are interested they send an email for you to complete an assessment, if you do good, they let you choose an interview day. interviews are group interviews. they call them information sessions, they tell you about the company etc. at end of interview they tell you, that you will hear from them within a certain amount of time. no decisions are made that day

Negotiation Details
just got a phone call asking if i was still interested in the position and gave me a start date
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Xcel Energy

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Roseville, MN
    Anonymous Interview Candidate in Roseville, MN
    Application Details

    I applied online. The process took 4 weeks - interviewed at Xcel Energy in January 2011.

    Interview Details

    I applied online and was sent an invitation for a group interview.

    Interview Questions
    • Describe a time when you had to go above and beyond to help a customer.   Answer Question
    • Describe a time when you had a negative experience with a customer.   Answer Question
    Negotiation Details
    I was unable to negotiate any aspect of the job.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Eau Claire, WI
    Anonymous Interview Candidate in Eau Claire, WI
    Application Details

    The process took a day - interviewed at Xcel Energy in January 2010.

    Interview Details

    Standard; looking for strengths/weaknesses etc....

    Interview Questions
    Negotiation Details
    Was not one
    Accepted Offer
    Positive Experience
    Average Interview

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