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Xerox Interview Questions

Updated Feb 24, 2015
Updated Feb 24, 2015
397 Interview Reviews

Interview Experience

Interview Experience

59%
24%
16%

Getting an Interview

Getting an Interview

44%
15%
13%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Xerox.

    Interview Details

    Brief phone questionnaire. If I was still interested in work, if I had any issues with working all shifts, and if I had reliable transportation. If not, would I come in for an assessment test. Several computer based, customer order related questions and a typing test.

    Interview Questions
    Negotiation Details
    A set base. No negotiations.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Xerox.

    Interview Details

    Standard interview process, First interview was with the Mid and Senior level management it was a panel round robin format. lasted about one hour. Second interview was with executive level manager more informal.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took a weekinterviewed at Xerox in February 2015.

    Interview Details

    I applied online and received a phone call and an email. I responded and was asked to complete an assessment. They said I could come in or do it online. I was told to email right away after I finished the assessment. I was called in for am interview the next day. I felt as if it was a very interactive process

    Interview Questions
    • I was asked a lot of questions. My favorite was, Name a time where you had to use your skills to deal with a difficult customer. What did you do?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at Xerox.

    Interview Details

    The interviewer sat & lied to my face saying I don't pass the assessment but it's kinda funny the recruiter said I had a excellent score on my test so I called the company & they said u passed these test,so I talked to the manager she gave me an ignorant response saying that well that means were weren't trying to move forward with me...Basically lying to my face.

    Interview Questions
    Negotiation Details
    come back to get better test scores but kept telling her I passed
    Accepted Offer
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Xerox.

    Interview Details

    The interview process was painlessly, easy and a, direct hire. First you have to pass the online computer assessment ; then there was the actual interview. It may have taken an hour for the whole process.

    Interview Questions
    • What would you do if your caller calls amd tells you that she has just broken her computer hard drive and she didn't have a back up saved?   View Answer
    Negotiation Details
    There were no negotiation during my process
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Xerox.

    Interview Details

    Contacted company through craigslist and had phone interview then submitted written test then called in for interview at office. Interviewers were very nice and casual emphasizing the customer service aspect of the job in addition to the technical proficiencies required. Was informed of offer a few days later and accepted

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Xerox.

    Interview Details

    behavioral questions, background check, drug screening. Rules within the workplace. 2 week training, 1 week with mentor.presentation of previous references. ------- ------ ------ ------ ------- ---- ----- ------- ------ ------ ------ ------ ------ ----- ------

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Transaction Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Xerox.

    Interview Details

    One phone interview with very knowledgeable recruiter. One interview with direct supervisor, who didn't really seem to know what questions to ask. One interview with four employees this position directly supervises...that was the most interesting and helped to judge if I was really interested in job. All interviews took 30-45 minutes each. Turn-around time was super quick...all done in a week.

    Interview Questions
    • There really wasn't any one question that was difficult or unexpected. They all seemed to be cookie cutter questions.   Answer Question
    Negotiation Details
    A lot of phone calls between me and recruiter. The original offer and final accepted offer were quite far apart....so ask for more!
    Accepted Offer
    Easy Interview
  10.  

    Customer Care Representative Interview

    Anonymous Employee in Colorado Springs, CO
    Anonymous Employee in Colorado Springs, CO
    Application Details

    I applied through other source – interviewed at Xerox in January 2015.

    Interview Details

    While doing my over the phone Interview the hiring manager was very rude and uptight. She claimed I was unreliable since " I applied a year before and never gave them a call back." I assured her she must be mistaken I remember applying but I never recieved an offer. She said I was a liar then denied my application and hung up on me.

    Interview Questions
    • Why are you leaving your current employer?   View Answer
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Bolingbrook, IL
    Anonymous Interview Candidate in Bolingbrook, IL
    Application Details

    I applied online. The process took 2 daysinterviewed at Xerox in January 2015.

    Interview Details

    I saw an ad on Craigslist that Xerox was having an open house and you could fill out an application before hand to speed up the process. I did the application and got a call the next day from HR. The lady did a basic pre-screen asking did I have call center experience and open availability. I had both and she scheduled me for an appointment at the open house. I arrived and after checking in I took a typing test and a call center simulation in which you basically take a customers order. Easy stuff. If you didn't pass that section you don't get a face to face interview. After that then I had the face to face. Basic interview questions. I was offered the job I picked my training class and work schedule and I was done.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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