Xerox Interview Questions

Updated Aug 1, 2015
519 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Colorado Springs, CO
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 daysinterviewed at Xerox (Colorado Springs, CO).

    Interview

    I applied online and was called the next day for an interview. When I got to the interview I took an assessment that lasts maybe 30 min. There were some technical and computer questions that were a little tricky. Then, I interview out in a hallway. I was then hired on the spot. I thought I just did so well. But they seemed to hire everyone else there on the spot that came in with me. It have a bad impression. They seem to literally take anyone because the other applicants were completely unprofessional.

    Interview Questions

    Reasons for Declining

    Pay wasn't as good as another call center that also offered me a position. And they hire everyone. They seemed more about quantity than quality.

  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cary, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 daysinterviewed at Xerox (Cary, NC).

    Interview

    first you where require to take an assessment test that was based off listening to recordings of customers calling in and then answer simple questions such as why was the customer upset what state did the customer say the where calling from.what was the last name of the customer. You had to listen to maybe 4 different calls and answer 5 to 7 questions for each then there was a typing test where u had to type 30 wpm

    Interview Questions

  3.  

    Billing Cox Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person – interviewed at Xerox.

    Interview

    Short process looked over experience ask as salary ok and told me the hours of operation asked normal question had 2 interviews took a skills test and applied in the office got hired same day

    Interview Questions

    • What experience to I have how many years did I work in a call center   Answer Question
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  5.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Xerox.

    Interview

    I applied online, and received a call from a recruiter in about 2 weeks. An onsite interview was set-up. The onsite interview seemed average, but I didn't get a sense of the high turnover rate or employee frustration until after I was hired and actually started work. I tried to make the best of it. I should have used the interview to ask more questions about the company, but it seemed I was on the spot and had to answer all the questions due to the interviewers time constraints.

    Interview Questions

    • What are your weaknesses. Where do you see yourself in 5 years. Why do you want to work for Xerox?   Answer Question
  6. Helpful (1)  

    Marketing Services Interview

    Anonymous Employee
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person – interviewed at Xerox.

    Interview

    The interview was really easy, didn't really ask many questions just if I had open availability and reliable transportation. It's an ok job if you don't mind saying the same stuff over and over all day.

    Interview Questions

  7. Helpful (3)  

    Tier I Tech Support Agent Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Xerox (Phoenix, AZ) in July 2015.

    Interview

    I applied at the start of July, and was emailed 2 weeks later for a phone interview. I did the phone interview and was set up for an 2nd interview via webcam for the following day. Once I did that interview, they set me up for a 3rd and final interview that same day that was also done via webcam, I found out 2 hours later I got the job. The whole process was quick. The only thing I didn't like was not being told what company I would be doing tech support for, I later found out that it was for Apple.

    Interview Questions

    • Although this is for a tech position, don not over think it. During the phone interview you will be asked basic questions to verify info, and go over the job a bit. They will ask you a few behavioral questions, overall it took an hour. The 2nd interview was the same set up, and I was asked to role play. Now, don't try to get into the actual tech with these, they want answers that reflect your customer service skills, because you have a month long training to learn. The last interview is when they ask simple tech questions, behavioral questions, and ask if you have any. What is ram? Tell me about a time you had to troubleshoot? Tell me about a time you had a difficult customer, how did you handle it? What if any would you have done different? Tell me about a time you went above and beyond for a customer? What do you expect out of me, your manager? A customer calls in, she isn't able to print a document that she needs for class which is in 30 minutes, what do you say/do? (again they are looking more for a customer service answer such as "I'm sorry you're experiencing this, I know how important this must be, and I would hate for you to be later, so let's get this issue fixed right away, what device are you trying to print from?"   Answer Question

    Negotiation

    Eh, pay isn't much.

  8.  

    Services & Solutions Executive Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral – interviewed at Xerox (Chicago, IL).

    Interview

    interviewed 5 times, inconsistent, they lied about giving me a job at first (gave me a position than pulled it) finally gave me a job, changed manager several times. it was a mess and working here has been horrible. as bad as it gets

    Interview Questions

    • how many tennis balls could you get on an airplane?   1 Answer
  9. Helpful (1)  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Xerox (Hampton, VA) in July 2015.

    Interview

    About three weeks after applying for the position i was contacted (via email) from a hiring assistant to set up a phone interview. I did the interview which took about 30 minutes. I would suggest having your internet upload, and download speed availible because i was asked during the interview process. The recruiter went over what the job details, the pay, scheduling etc. Very easy interview. The next step is to do a web video chat with a manager (which i have not done yet), and if that goes well a third video web chat interview with another manager where the final decision on employment is made.

    Interview Questions

    • Why do you want to work for Xerox?   Answer Question
    • What does your work space look like (how is it set up?)   Answer Question
    • Do You have anything planned/scheduled that would interfere with the training schedule?   Answer Question
    • Why do you think you will be a good fit for Xerox?   Answer Question
  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in New Orleans, LA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Xerox (New Orleans, LA) in July 2015.

    Interview

    Applied for the work from home Customer Representative position online. Then took an assessment soon after. The phone interview was within 3 days. I have the virtual face-to-face soon. Overall interview and assessments were extremely easy. Just be yourself and all should be well.

    Interview Questions

    • What interested you in this position? What prompted you to apply?   Answer Question
  11. Helpful (1)  

    Tier I Technical Support Interview

    Anonymous Employee in San Antonio, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at Xerox (San Antonio, TX) in July 2015.

    Interview

    There were three interviews, all of which were brief and concise: a phone interview, and then two interviews through iMeet (a virtual webcam application). After my third interview, I was told that I would be hearing from someone within 24 hours so that I could move forward, but I haven't heard from anyone over 72 hours later. It's pretty frustrating because they know I have another job, and that my schedule at that job depends on my schedule at this one.

    Interview Questions

    • They asked questions about my availability during training, and really emphasized this; asked some questions about customer service, including a bad experience that I had with a customer and how I handled that, what I would do if this or that, how many days would I accept unexcused absences for if I were a manager, and so on.   1 Answer
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