YMCA Member Service Representative Interview Questions

Updated Aug 7, 2015
23 Interview Reviews

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Member Service Representative Interview

Anonymous Interview Candidate in Santa Rosa, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person. The process took 2 days. I interviewed at YMCA (Santa Rosa, CA) in August 2008.

Interview

Very relaxed interview. Questions were pretty general.

Interview Questions

Negotiation

I didn't try to negotiate.

Other Interview Reviews for YMCA

  1.  

    Member Service Representative Interview

    Anonymous Employee in San Francisco, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at YMCA (San Francisco, CA) in June 2010.

    Interview

    They were very organized and timely. The woman I spoke with was so personable, both on the phone and in person. They made me feel comfortable and the environment seemed like a fun place to work. Everyone I met was so welcoming and each employee seemed to really enjoy her work.

  2. Helpful (1)  

    Member Service Representative Interview

    Anonymous Interview Candidate in Louisville, KY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at YMCA (Louisville, KY) in October 2009.

    Interview

    A call for an interview, interview, and a call with a job offer

    Negotiation

    there was no negotiation. hourly rate was as expected.

  3.  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at YMCA in November 2010.

    Interview

    Pretty much your regular old interview process. Nothing new & exciting here. They loved that my major was in a health-related field. They had me fill out an application in the noisy lobby as parents picked up and dropped off for swim team practice. Whole process took less than 40 mins. Executive director of branch listened & took notes, while office manager asked the questions.

    Interview Questions

    • How to deal with children misbehaving when parents aren't doing anything to control the child.   Answer Question

    Negotiation

    N/A. Minimum wage and a free membership that I never got to use because I was always working.

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  5. Helpful (1)  

    Member Service Representative Interview

    Anonymous Employee in Orlando, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 12+ months. I interviewed at YMCA (Orlando, FL) in September 2011.

    Interview

    Applied in August of 2011 for a couple of positions within the YMCA, Was called for an Interviewed in September 2011 and had good reviews and was told that I would be called with the details of the interview. The hiring manager called and revealed that she did not offer me the position because a position I was more qualified was coming available and would keep in contact. We kept in contact weekly for the next several months and the position never became available. Around May 2012 I was contacted again by the same hiring manager and offered an interview at another YMCA in town, interviewed there and did not receive the job. Fast forward to January 2013, I was contacted once again by the same manager for another job that I was "very qualified for" I went to interview at the downtown office, took a tour, met the majority of the higher management team, filled out a application in person and from that moment never had another follow-up call or anything again.

    Interview Questions

    • All questions were very generic such as describe yourself, how can you help the company, what are your thoughts on wellness   Answer Question
  6.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Brooklyn, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at YMCA (Brooklyn, NY) in December 2013.

    Interview

    I sent in my resume, and received a call within a few days. There was a lot of snow, but hiring manager was reasonable an allowed me to reschedule interview. I came in sat in an interview with 2 people (person i spoke with and the director) and they asked quite a few questions, describe yourself in a nutshell, what do you think you can bring to the team

    Interview Questions

    • If you were alone (no supervisors around), there's people calling on the phone a long line forming and a difficult customer at the front of the line what would you do?   1 Answer

    Negotiation

    No negotiation, I expected minimum wage and got significantly higher (i didn't complain)

  7.  

    Members Service Representative Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at YMCA (Fort Lauderdale, FL) in August 2009.

    Interview

    Interview process was easy, waiting for the initial new hire paperwork, background checks, takes about 4-6 weeks before getting the official okay to start.

    Interview Questions

    Negotiation

    No negotiation. They have a set pay rate for this position.

  8.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at YMCA (Orlando, FL) in October 2011.

    Interview

    I applied in-person and was contacted by phone 2 days later for an in-person interview. I interviewed with two of the staff in their downtown corporate office, and they were primarily concerned with my work ethic, personality, and availability. They were also seeking someone with the ability to take direction, and make sure you were a team player.

    Interview Questions

    • Describe how you have handled a challenging customer in a past position.   Answer Question
  9. Helpful (1)  

    Member Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    I had one interview with the membership director as well as an additional staff person. At the time it was a pretty easy and smooth process. There is new management now so it might be different. I walked in to drop off my resume and was scheduled for an interview about a month or two later.

    Interview Questions

    • I was asked if I knew what the duties entailed. At the time I didn't and was told that I should know this information whenever I apply for a job/have an interview.   Answer Question
  10.  

    Member Services Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at YMCA (Atlanta, GA) in February 2013.

    Interview

    After completing an online application I was called in to interview with the director of Member Services. She was very ice and seemed quite pleasant. She asked me the basic interview questions, however focusing on customer service. Asked about my experience and why I would like to be apart of the YMCA team. Also made it very clear that they aimed to provide the very best customer service and experience. I was showed around a bit and was told I would hear back soon. I was then called in again to meet with one of the member services managers who was not as pleasant as the lady I'd met with before. She seemed like she didn't like her job but it paid the bills. She reiterated the focus on customer service and told me "you don't get paid a lot so you have to like what you do". This was awkward but we soon finished. I was then sent an email shortly after that meeting offering me the position and I went in to fill out paperwork and started working the following week.

    Interview Questions

    • Why do you want to work for the YMCA.   1 Answer
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