Yelp Account Manager Interview Questions & Reviews

Interviewed Nov 2009 in New York, NY (took 2 weeks)

First step is the phone interview. Was pretty straightforward, asked questions like:

What is your current position?
What are your responsibilities?
Why are you leaving?
How does your current position relate to the position you are applying for?
How would you increase customer retention at Yelp?

Then goes on to explain more about the company/position/salary/etc...

Then they schedule an in-person interview for another day. You go to the Yelp office, and sit one-on-one with another Account manager and she has a corporate sheet in front of her with specific questions to ask. Some of the questions are:

Tell me about your current position?
Does it involve sales?
Does it involve customer interaction?
Which is better, your verbal or written skills?
(if your verbal skills are better) How would you plan on improving your writing skills?
How do you respond to criticism?
Give me an example of a time you were criticized...
Give me an example of when you received a positive critique...
How would your boss describe you in 3 words?
How would your friends describe you in 3 words?
Are you good in a team setting? Explain...

Then they do a role play. The topic is: I am a customer calling to cancel my advertising package because it isn't working for me, you need to convince me to stay by asking specific questions regarding my current situation and why I want to cancel.

Then you have time to ask questions.

On the same day, after the one-on-one, they put you in a Skype video call with someone else in a different city who asks more questions. These questions include specific things about your resume, including:

Why is there an employment gap here.
Why are you leaving your current job. (Make sure it's airtight, or they will dwell on this forever)
I see you move a lot, convince me you would stay with us for a long time.
You don't have a lot of industry experience, why should we hire you?

And other questions like:
What type of people do you dislike?
What are your pet peeves?
What is something you want your current (or past) manager to do better?
How are you on the phone?
What are your verbal strengths?
Convince me to eat at your favorite restaurant.

And there is another role play. The topic is: I am an angry business owner because I have a bad review on Yelp, you need to take it down for me immediately.

Then, after the angry phone conversation, they ask you if you could handle doing that every day?
What excites you about doing that every day?
What worries you about doing that every day?

These are not all of the questions, just some I remember...