View All num of num See all Photos Microsoft This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.microsoft.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 9.3k Reviews 32k Salaries 4.0k Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Associate Consultant Interview(Student Candidate) Dallas, TX Microsoft You are on the phone with the president of GE and he is losing $1M every hour now that the Microsoft product/service he bought is down. How will you handle the situation? It was role-play so I was supposed to speak/act as if I was currently on the phone. Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I tried to calm him down and promise him we have the best people on it and that I myself will be there in three hours.Hard because theres a whole host of things i could have done. i could have talked to him about cutting his losses, about trying some stop-gap solutions, about the nature of the problem, about how we will make it up to him.... but i dont know what resources are at my disposal and what prior (if any) conversations have been had already.I was lead to believe that initial conversations were done and the situation was clear to both parties. and now he just needed to be appeased... beats me! i dont know who he is or how people in that situation get appeased. im sure if I see/experience it once Ill learn it real quick Interview Candidate on Dec 7, 2012 Add Answers or Comments To comment on this, Sign In or Sign Up.