View All num of num See all Photos Verizon www.verizon.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 3.0k Reviews 5.3k Salaries 657 Interviews 1.0k Jobs Follow Add Interview Follow Add Interview Interview Question Retention Specialist Interview Tampa, FL Verizon You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her? Tags: See more , See less 8 Answer Add Tags Answer Interviews > Retention Specialist > Verizon Add Answers or Comments To comment on this, Sign In or Sign Up.