View All num of num See all Photos Bank of America This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.bankofamerica.com Employer Engaged Overview Reviews Salaries Interviews Jobs Photos Benefits 7.8k Reviews 15k Salaries 2.5k Interviews 3.1k Jobs Follow Add Review or Salary Follow Add Review or Salary Interview Question Personal Banker Interview Springfield, MA Bank of America You have to role play during the interview. I was the customer service person, and the manager was the customer complaining about fees. They were testing to see if I would get angry at the customer and how would I turn the problem into a sale. Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I can see how this charge is unexpected and upsetting to you, I apologize, I'm new at this office, may I ask my manager how to best proceed. Interview Candidate on Dec 3, 2013 Add Answers or Comments To comment on this, Sign In or Sign Up.