Interview Question

Personal Banker Interview Springfield, MA

You have to role play during the interview. I was the

  customer service person, and the manager was the customer complaining about fees. They were testing to see if I would get angry at the customer and how would I turn the problem into a sale.
Answer

Interview Answer

1 Answer

0

I can see how this charge is unexpected and upsetting to you, I apologize, I'm new at this office, may I ask my manager how to best proceed.

Interview Candidate on Dec 3, 2013

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