View All num of num See all Photos Bank of America www.bankofamerica.com Engaged Employer Overview Reviews Salaries Interviews Jobs Photos Benefits 9.0k Reviews 15k Salaries 2.8k Interviews 4.8k Jobs Follow Add Interview Follow Add Interview Interview Question Personal Banker Interview Springfield, MA Bank of America You have to role play during the interview. I was the customer service person, and the manager was the customer complaining about fees. They were testing to see if I would get angry at the customer and how would I turn the problem into a sale. Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ I can see how this charge is unexpected and upsetting to you, I apologize, I'm new at this office, may I ask my manager how to best proceed. Interview Candidate on Dec 3, 2013 Interviews > Personal Banker > Bank of America Add Answers or Comments To comment on this, Sign In or Sign Up.