Interview Question for Paramedic at American Medical Response:

Generally the best answers is one that attempts to deescalate employee and patient conflicts. Personnel conflicts should always be handled away from facilities and patients. Patient safety and care should always be your priority. They will likely press you for more by saying your efforts to defuse the situation has been unsuccessful at this point you should be considering calling in your on duty supervisor and doing what ever you can within the policies of AMR and the protocols set forth by the medical director. What they are looking for is an employee who will stay calm and not make the conflict worse. Almost all patient complaints are handled by a supervisor, and facility complaints are handled by the marketing director and on duty supervisor. They appreciate employees who utilize the tools they have available as long as it benefits the company.