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Nordstrom Sales Associate Interview Question

I interviewed in Pittsburgh, PA and was asked:
"You notice a garment is not fitting the customer properly and they are frustrated. what do you do?"
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Part of a Sales Associate Interview Review - one of 891 Nordstrom Interview Reviews

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Be sincere and calm. Let them know you have another option that will surely win them over (working at Nordstrom you should always have a plan B even for your plan B). Be the expert and take control.
- Interview Candidate on Feb 5, 2014 Flag Response

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