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Zappos.com Merchandising Assistant Interview Questions & Reviews

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Web: www.zappos.com | HQ: Henderson, NV

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Updated Apr 19, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 5 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 5 ratings

Positive	0%
Neutral	40%
Negative	60%

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3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Feb 2012 in Las Vegas, NV (took a day)

HR person was confrontational and abrupt. When asked what my career goals were, I told her to work in buying and possibly transition into merchandising after that foundation was set. She informed me that that was not a viable career path...I'm sorry but any form of career path is viable if thats the way you want to go! I'm glad they felt the same as I did about them as it saved me from declining a terrible job. $13 an hour is the "salary"...not industry standard by a long shot.

Interview Questions

How weird are you on a scale of 1 to 10?

Answer Question

If a group of people in costumes came into your current job, what would you do?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Sep 2011 (took 6 days)

Very soon after I filled out the online application I received an email instructing me to fill out another application and to complete a few tests. I was then contacted to take another test online. After completing the test with a perfect score I was invited to do a skype interview. I put in a lot of time doing all of these tests, filling out multiple applications, and hours preparing for the interview. When the interview started they hadn't even printed out or looked at my resume! Then, after the interview they said I didn't get the job because I didn't have experience with luxury handbags. Well duh! They would have known that if they had looked at my resume at all! Here is a company that will waste your time.

Interview Questions

What makes you weird?

Answer Question

Other Details

I Applied Online and the interview consisted of a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Negative Experience

Received and Declined Offer

Interviewed Aug 2011 in Las Vegas, NV (took a day)

I applied online and it didn't take them long to contact me by email. They allowed me to chose when I wanted to do a phone interview, which is first in the hiring process. The girl who did my interview was really friendly and the interview was pretty casual. They seem to have a very laid back personality and a very fun atmosphere. I was excited about the job and maybe getting the chance to move to Las Vegas until she told me what the pay rate was.....$13/hr. I couldn't believe it! This job requires a degree and I have a Master's and i'm getting paid hourly??? Which mean's there's no job security. Not to mention that's only $27,000 a year to move to Las Vegas, one of the most expensive cities in the country. They pay almost $20,000 less than anyone else. Plus, there's no set time table for advancement between levels. You could get stuck as as assistant forever! There was no way I was moving all the way to the West Coast for that. They sound great, but they are really going to have to offer more in order to get the highest quality employees.

Interview Questions

Tell me about each job on your resume?

Answer Question

What quailities do you think are needed for this position?

Answer Question

Reason for Declining

All of the reasons above! Extremely low pay rate and iffy growth potential.

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2010 in Henderson, NV (took 5 weeks)

I applied for this position via Jobvite and got asked to fill out a formal application then was asked for a phone interview. I was contacted on time by the person they said would be calling me, and the interview lasted about 15 minutes. I communicated with the recruiters through email and they asked me to take the personality questionnaire and then later on a skills test. Later, they asked me to do a Skype interview with the team (I live out of state). I sat in front of my computer and different groups of people (about 2 or 3 at a time) came and spoke to me. I thought it went really well. It lasted about an hour but it felt so quick! It felt like I was just having a conversation with my friends, they asked me a lot about myself and what I could bring to the company. All this time the recruiters were emailing me details about the position, like salary and benefits, leading me to think I had a great chance at the job. After the Skype interview, the lady who could potentially be my boss, said she wanted to meet me in person. I told them to let me know when so I could either drive or fly there, but they said they would love to pay for my plane ticket! A friend of a friend works for the company and she coached me on what I should know; definitely a great help! She said the company is all about culture and being able to fit-in. The company flew me there and put me up in a hotel for the night. I was picked up in the morning and as soon as I arrived at the office, I was given a tour. Great environment and everyone was so nice! The interviews started about an hour after I got there. They put me in a conference room and different groups of people came in to talk to me, pretty much the same ones I talked to via Skype. I thought they could have done a better job coordinating the interview because I repeated myself about ten times throughout the day. I was taken out to lunch, which I knew was part of the interview process, but I didn't feel like I was part of the group. The ladies who took me had their own conversation going and it was tough for me to join in. After lunch, more people came in and spoke to me, and again I was repeating myself and saying the same thing over and over! And two of the interviewers even admitted that. Another thing that made me nervous was that in between interviews, I knew they were all talking to each other about me and comparing notes. The last group of people to talk to me said they felt like I didn't want to be there! I was insulted by that! In previous interviews, it seemed they were impressed with my college degree, even though it wasn't required in the position I applied for and not in the same field of work. Throughout the interview, I tried to emphasize what I had learned in college and show that I can use it in the workplace and be creative and make it work with this position. It felt like they were making me beg for the job. I think actions speak louder than words, but they didn't seem to see it that way. I rearranged my schedule for the past month so I could be available for every test and interview they wanted, and halted my job search because it looked like I was going to get hired. In the email they sent me a few days before the interview they told me "In respect for your time, if we don't see a mutual fit, we will end the interview process." I interviewed for FIVE hours, and if they didn't see that I fit in well, they could have sent me away after the second or third time I said my speech. The last group, however, did say that everyone I spoke to liked me and that I would fit in and do well there. So you can imagine my surprise when I received an email a few days later saying that they "didn't see a mutual fit." I'm not sure where in the interview I showed that I wasn't serious about wanting the job and being there. Wish I could ask them but too late now. In my opinion, it's a very unusual interview process...and very tedious.

Interview Questions

If you could be any superhero, who would you be and why?

Answer Question

On a scale of 1-10, how weird are you?

Answer Question

What's your favorite drink?

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Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

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Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2010 (took 1 week)

Applied online and got an e-mail from a recruiter with instructions to fill out a 'formal' application and schedule a phone interview. Phone interview lasted about 30 minutes and had questions relating to why I wanted to work there, and specifically, why did I choose that job. Also, talked about company culture, benefits and relocation.