Glassdoor is your free inside look at Zellers interview questions and advice. All 16 interview reviews posted anonymously by Zellers employees and interview candidates.
Zellers Interview Questions & Reviews
Getting the Interview 16 Interviews
Interview Experience 14 Ratings
Cashier at Zellers
Accepted Offer – Reviewed May 7, 2013
Interview Details –
- pleasant interview experience
- questions were not difficult at all
- they hired 5 other people at that time
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Supervisor at Zellers
Accepted Offer – Reviewed May 5, 2013
Interview Details – In store ad and 3 round interview
Interview Question – How would you tell soneone tgey were losing thier job Answer Question
Negotiation Details – Straight forward
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Manager At Large at Zellers
Accepted Offer – Reviewed Feb 5, 2013
Interview Details – Standard 2 interview process one by store HR, one by my District Manager
Interview Question – What are your weaknesses and how have you ovecome them. Answer Question
Negotiation Details – No Negotiation available.
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Associate at Zellers
Accepted Offer – Interviewed in Lindsay, ON (Canada) Sep 2008 – Reviewed Nov 4, 2012
Interview Details – the interview was one on one with a human resource person, then a short phone interview
Interview Question – how to handle a very difficult customer Answer Question
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Cashier at Zellers
Accepted Offer – Interviewed in Edmonton, AB (Canada) Jan 2011 – Reviewed Oct 9, 2012
Interview Details – Apply then come in for one interview
Negotiation Details – They offered and I accepted
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Customer Service Representative at Zellers
No Offer – Interviewed in Mar 2011 – Reviewed Jun 15, 2012
Interview Details – the process was not bad. just basic questions etc.
Interview Questions
- what would u do if a customer complained? View Answer
- where do you see you self in five years? View Answer
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Sales Associate at Zellers
No Offer – Interviewed in May 2010 – Reviewed Mar 5, 2012
Interview Details – Asked me some behavioral questions and about retail experience
Interview Question – Tell me a time you failed at something? Answer Question
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Sales Associate at Zellers
Accepted Offer – Interviewed in Jul 2010 – Reviewed Sep 16, 2011
Interview Details – I had a phone interview first which was really just a confirmation that I was still interested in working there. I was asked a few simple questions like my name, email, etc… The interview itself was one on one with a few questions like why do you want to work here and very short. I ended up accepting the job.
Interview Question – How would you respond to a difficult customer? Answer Question
Negotiation Details – The salary was non-negotiable
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Operations at Zellers
No Offer – Interviewed in Feb 2010 – Reviewed Aug 6, 2011
Interview Details – Strong interview. Never heard back.
Interview Questions
- What is your greatest weakness? Answer Question
- Give an example of a time where you positively and significantly impacted results. Answer Question
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Cashier, Customer Service Desk at Zellers
Accepted Offer – Interviewed in Nov 2009 – Reviewed Mar 30, 2011
Interview Details –
Phone interview: "Why do you want to work in the retail industry? why zellers?" "How would others describe your personality?" "Describe a time when you had to take charge & how did that make you feel?" "What hours are you available to work?"
They'll ask you about the HBC Credit Card and how you'd get customers to use it or sign up for it.. They'll ask about a conflict that you had to somehow resolve and how that made you feel.. They'll ask about a time where you had to take charge & how that made you feel (We ask this during both interviews). Usually they ask how well you work with others, and what conflicts you've had in your past with others, how you've handled them, etc. -- All in face to face interview
If your applying for cash, be sure to know that you MUST ask EVERY customer if their using their HBC Credit Card, if not ask them to sign up or tell them the benefits of using it -- double their HBC Rewards Points, save 10 % for signing up, 90 day return policy instead of 30 days.
If your not applying for a cash position, be aware that all employees must be cash trained, with the manager deciding whether or not stock and morning crew personnel should be trained on cash.
I work on the customer service desk and did interviews just the other day. Trust me, I know what I'm talking about.
When the head supervisor does your face-to-face interview, be sure to dress nicely, and be as polite as possible. Most do like a little playfulness and what-not, but don't be sarcastic in your interview.
After the interview, they'll either say they'll be in contact or they'll set you up for a walk through.
Good luck! Hope this helped
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