Zillow

  www.zillow.com
  www.zillow.com

Zillow Customer Service Interview Questions

Updated Nov 12, 2014
Updated Nov 12, 2014
4 Interview Reviews

Interview Experience

Interview Experience

75%
25%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

4 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at Zillow.

Interview Details

Applied online, received an email to set up a phone interview. Had two phone interviews, then was invited to come in for an in person interview with 4 people. One at a time. Whole process took over two hours. They seemed concerned with not only my ability to do the job, but how I would fit in with the team and the company as a whole. A few days later I had a job offer!

Interview Questions
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Zillow

  1. 2 people found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 3 daysinterviewed at Zillow in July 2014.

    Interview Details

    I was contacted via email the same day I submitted my application online to set up an initial phone-screening. This screening was followed by a phone interview conducted by the hiring manager.
    All questions were expected and not very difficult, however, the interviewer sounded as if he was located inside an empty conference room and speaking into the phone from 10 feet away. The questions, therefore, were quite difficult to answer fluidly considering that it was hard to decipher each word behind the echo & opacity.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Zillow in June 2014.

    Interview Details

    Typically, you will have a phone interview first. The entire interview process will facilitated by a fantastic HR team that is quick to respond. Once invited to interview at Zillow, you will likely meet with 2-4 team managers and leads. You will have a background check. If you are offered a position, you will receive clear communications from the HR facilitator.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3. 5 people found this helpful  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Zillow.

    Interview Details

    Submitted online application and was contacted by a recruiter within a week. I set up a phone interview, which ended up lasting only 20 minutes. By the end of the interview, I wasn't sure how it went. The questions were very general, and seemed to be more along the lines of "will you be a good culture fit".

    Within 48 hours the recruiter called back, and said they wanted to do an in-person interview. It was to be with four different managers. When I arrived at the office five minutes early, the interviewers seemed to be unprepared. They appeared to be very busy with work and unfamiliar with my resume (stopped to read it for a few minutes before asking me any questions or saying anything).

    Each interviewer was very nice, and seemed concerned about maintaining a laid back, "think outside the box" company culture. Jeans, button-ups, t-shirts and nice athletic shoes. I would not recommend wearing a suit and tie to this interview.

    Interview Questions
    • Describe how you would explain Zillow to a computer illiterate person   Answer Question
    Negotiation Details
    I was severely low-balled, which I must partially take responsibility for. I was informed later that someone in senior management was bragging about how little they got away with offering me. Made me feel pretty bad. Lesson: NEVER GIVE THE FIRST NUMBER in negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview

Work at Zillow? Share Your Experiences

Zillow

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.