Zurich North America
Zurich North America Interview Questions & Reviews in Schaumburg, IL
Getting an Interview
- Popular Job Titles:
- Claims Trainee (4)
- Underwriter (4)
- Intern (3)
- Operations Analyst (2)
- Underwriter Associate (2)
- Underwriting Assistant (2)
- Actuarial Analyst (2)
- Actuarial Intern (2)
- Sales (2)
- Project Manager (2)
- Predictive Modeler (2)
- Business Analyst (2)
- Manager (2)
- Claim Specialist (2)
- Internship (2)
- Processing Technician (1)
- Finance and Insurance Executive (1)
- Medical Stop Loss Underwriter (1)
- Senior Claims (1)
- Solution Architect & Product Manager (1)
- Associate Program (1)
- F&I Executive (1)
- Processing Technician II (1)
- Predictive Modeling (1)
- GAP Associate (1)
- Senior Financial Controller (1)
- Corporate Law Intern (1)
- Manager, Talent Acquisition (1)
- Head of Financial (1)
- Underwriting Assistant III (1)
Claims Specialist IV Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Zurich North America in October 2010.
Interview Details – Applications and resumes are submitted online. If the applicant appears to be a good match, a phone interview is conducted with a recruiter. It can take a few weeks to a month before you hear from the recruiter. If the recruiter believes you are a viable candidate, in-person interviews are conducted, first with the manager, and if a good candidate, then with a VP. The whole process is somewhat slow and can take a few months from beginning to end.
Background check, etc are done before job offered.
Interview Question – Why have you decided to leave the practice of law and take a pay cut? And why Zurich? View Answer
Negotiation Details – Not much room for salary negotiation. Days off and other benefits are non-negotiable
Talent Acquisition Manager Interview (Negative Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Zurich North America in November 2013.
Interview Details – The director and vp of talent acquisition have little to no actual TA experience, so that may explain some of the experience that I personally had.
I invested eight hours of my time (I am employed, so cost me a PTO day) plus sent thank you letters to each of the individuals that I interviewed with and did not receive even a system generated email notifying me of my non-selection. There are no sour grapes on not being selected, here, I am only taking issue to their communications. All is well that ends well I suppose because I have heard from multiple third parties that the TA department at Zurich NA is in tatters and is not close to turning the corner. Apparently, the TA department is looked down upon by all corners of the business.
The interviews themselves were fine. More conversational than anything else. One of the mgrs did incorporate some behavioral based questions. Again, 8 hour long interviews not including the initial phone screens, and zero communications back to me on the selection decision.
Interview Question – Unexpected.... I was asked "What annoys you?". How prophetic. View Answer
Manager, Talent Acquisition Interview (Negative Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Zurich North America in November 2013.
Interview Details – Applied online through LinkedIn. I received a call from a corporate recruiter to set up a time to speak. The phone interview lasted just over an hour. 2-3 weeks went buy before hearing back. They set up a time to come in an meet with several individuals in TA. I was told this would take 2-2.5 hours. I received the itinerary the night before (6:09 PM). The itinerary was for 3.5 hours, which was inconvenient since I am employed and have a full schedule. This issue could have been avoided with a little more heads up, and I could have planned accordingly. In actuality the interview process that day last 4.5 hours. I had a total of 5 separate interviews that day. The first interview was an hour with the head of TA. I thought it was a good interview. Part 1 was getting to know me and my background. Part 2 he asked 3 behavioral interview questions. This interviewer was clearly prepared and looked over my resume ahead of time. The remaining interviewers were not prepared. It felt as if they were looking at my resume for the first time. The 2nd interview overlapped lunch. So we walked down to their cafeteria to get food to bring back up during the interview. This was very awkward trying to answer someone's questions while trying to eat. To be honest I had 2 bites of a salad and that was it. I would rather we stayed focus on the interview without the disruption. The remaining interviews were all the same. Tell me what you do. Their only concern was how many open positions I and my team worked on. Every company is going to have their own recruiting challenges, and to me it was like trying to compare apples and oranges without ever tasting either one. Needless to say I was very burnt the 2nd half of the day due to answering the same questions over and over. I was told I would have some feedback within 7-10 days. I interviewed in November 14th, and today is January 15th and I still have yet to hear from them. I did follow up via and email and phone calls (not the stalker type), and still no response. In my opinion it is very unprofessional for an organization to occupy so much of someone's time without giving the courtesy to let them know the outcome. Every ATS has a feature to send out a rejection letter. To operate that feature only takes a couple clicks of the mouse. Maybe they should have their IT department stop by and show them how to use feature. Based on my overall experience I would not recommend interviewing there. If they called me today to apologize for the delay, and offer me the position, I would turn it down.
P.S. The online application is very tedious and time consuming, and they have you complete a background check prior to your first phone interview (sketchy).
Interview Question – Tell me about a time you identified a problem and took action to correct it (or something like that). Answer Question
Intern Interview (Neutral Experience; Average Interview)
I applied online and the process took 1+ week - interviewed at Zurich North America in February 2012.
Interview Details – got an interview at their Schaumburg office with their HR department was shown around the department i would be working for good place to work
Interview Question – What has been your most valuable experience in college thus far Answer Question
Very Difficult Interview
Underwriter Interview (Negative Experience; Very Difficult Interview)
I applied online and the process took 3 months - interviewed at Zurich North America in October 2012.
Interview Details – Process takes too long
Interview Question – None - just long periods between interview steps in the process Answer Question
Reason for Declining – Found a better company to work for. Worried about the culture/reputation of Zurich and having that on my resume.
Corporate Tax Accountant Intern Interview (Positive Experience; Average Interview)
I applied online - interviewed at Zurich North America in March 2012.
Interview Details – Internship interview consisted of phone interviews. First interview was with a human resource recruiter. Second interview was with two managers. Interview was moderate to difficult questions consisting of behavioral and resume mixed questions. Overall, not too difficult.
Interview Question – Share a real life experience that you were looked as a team leader? Answer Question
Project Leader Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2 months - interviewed at Zurich North America in May 2013.
Interview Details – Initially was interviewd by HR for about 45 min on the phone. Then have not hard for 1.5 months despite some follow ups. Then unexpectedly was called in for in-person interview with two manager and addtional phone interview with another Project Leader. Then went back for another round with the team(very informal) just ot meet them and also had another phone interview with the director. Had an offer within 3 days after the last round of interviews.
Interview Question – How are you planning to improve our processes? What steps are you planning to take? Answer Question
Negotiation Details – I rec eived offer gave counteroffer and they pretty much agreed to everything I have asked for and came back within 2 days. I accepted.
Internship Interview (Positive Experience; Easy Interview)
I applied online and the process took 3 weeks - interviewed at Zurich North America in March 2012.
Interview Details – Received several phone calls from recruiter. After a brief interview with her, she recommended me to a manager that I would be directly working under. I then received a phone call the next week from this manager and traditional questions were asked (How would you rate your excel skills, tell me about a difficult time, etc.). Several weeks later the female recruiter called me back stating I was not selected for the opportunity.
Interview Question – How would you rate your Excel skills? Answer Question
Senior Systems Analyst Interview (Negative Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at Zurich North America in August 2009.
Interview Details – 1. Submitted online resume for specific position with cover letter written specific to relate resume experience to position being posted.
a) The cover letter was written after having researched Zurich over the course of 4 weeks investing considerable time into the company, the organization, the type of work performed at location submitting resume for and finally several hours into the position itself. There was a lot of online detail about the position, and I knew indifviduals working there at the time whom I contacted to get personal information about the role and the organization it was in. Fortunately contact was very familiar with team and provided valuable input as to what would make a vialbe candidate and the type of people managers were for that area.
2. Contacted by recruiter for an initial phone screen, which had on the spot.
3. Scheduled face to face interview at end of phone screen. Consisted of:
a) initial interview with would be manager.
b) interview with another manager who would be highly engaged in working with role establishing detailed direction and schedule.
c) team interview with 3 individuals who would be co-workers, two who were currently holding same position interviewing for.
4. Was contacted by HR recruiter day after interview being notified of intention to make an offer to gather detail around timeline of availability.
5. Offer was made 3rd day after interview (48 hrs after contact from HR recruiter about intent to make offer).
6. Turned offer down.
- if personal commitments took precidence over work in my life and I was willing to go to "any length" to achieve objective. View Answer
- If I was willing to take such subjective decisions to managagment to make the call. View Answer
Reason for Declining – Had competing offers for similar positions from other companies at time. The offer I chose was financially comperable but location was more favorable. Major consideration was that the information I received from aquiatance at Zurich did not paint a positive picture of management in group, or really management of overall division. Sounded as if team had gone through several individuals who had all quit from being pushed to hard and burning out from working without appropriate time to refresh. Had known these individuals from having worked together in past and met with them while consulting in Schaumburg for lunch. During those lunches they didn't make it sound like they enjoyed their work or the way they were treated by their management. I don't mind working hard, prefer it to boredom as it makes day pass quickly and adds to sense of contribution to organizations success. Personal information and experience while interviewing left a deep sense that working beyond reason was the norm while there was no tangible reward, and managment was not beyond dressing down empoyees working very hard to meet dates but struggling due to volume none the less. Actually knew an individual that wound up becoming my uncle who afterwards told me turning down the position was a good move and proceeded to list why he left. Simply put, to much information (much more than the norm) from to many people I knew making it sound like working there was very impersonal and not rewarding. Competing offers all had much better backround information from the sources I had available.
Customer Service Interview (Neutral Experience; Average Interview)
The process took 2 days - interviewed at Zurich North America in March 2011.
Interview Details – Interview was just basic not much to talk about.
Interview Question – What have you been doing in the past few years. Answer Question