Apple Advisor Interview Questions

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“What if a game restarts or an application loses data and an irate customer calls for data to be replaced but you know you can't do that.”

“Why Apple?”

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“If your mother bought an iPhone, and she called you saying, "My iPhone won't send or receive E-Mails," how would you walk her through fixing the issue?”

“Do you know what safe mode is when a computer is starting up?”

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“The customer service questions got me. Due to me never really having to deal with that. Also, the tech support questions got me a little. I did not know if they wanted me to solve all the problems…”

“If you had to choose a email protocol which would you choose and why?”

“Nothing out of the ordinary. My printer isn't working what should I do.”

“I will tell you a problem with a device and you just tell me questions you would ask the person to help fix them as well as possible solutions. He asked about troubles with email and internet…”

“The interviewer pretended to be a customer and said: My data is lost, my device is broken and doesn't light up, I can't access my email... etc. What would you do if every possible solution you…”

“A customer lost all of her photos from her iPhone. Wasn't sure how it happened but they were gone”

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