Applecare At Home Advisor Interview Questions

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“Explain to a non-technical customer the difference between RAM and Hard Drive.”

“How safe mode you explain safe mode to an ordinary customer?”

“What expectations do you have from us?”

“Describe the types of email and which you'd recommend.”

“What is your biggest fault?”

“Tell me about a time when you disagreed with a coworker or supervisor.”

“Tell me about a time when you've failed.”

“Difference between a POP and IMAP mail server.”

“Truthfully none of the questions were really very difficult. The most important thing here is to make sure that your customer service is high. It's more important to be friendly than to be technical.”

“I didn't really have a tough or unexpected question. I suppose that would vary by person, and while the questions make you think, I wouldn't call any of them "hard."”

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