Applecare At Home Advisor Interview Questions

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“Explain to a non-technical customer the difference between RAM and Hard Drive.”

“How safe mode you explain safe mode to an ordinary customer?”

“Tell me about a time when you disagreed with a coworker or supervisor.”

“Tell me about a time when you've failed.”

“I'm on my honeymoon at the beach in Hawaii and I had my iPhone in my gym bag while I was swimming and it seems like my water bottle spilled in the bag, what do I do? All my wedding photos are on my…”

“What expectations do you have from us?”

“Describe the types of email and which you'd recommend.”

“What is your biggest fault?”

“Difference between a POP and IMAP mail server.”

“A role play scenario: I just got back from my honeymoon and my iPhone is not working.”

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