AT&T Premises Technician Interview Questions

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“The interviewer used scenarios in about the customer experience such as; Tell me about a time when you failed at work, or Tell me about your experience with an unhappy customer and how did you...”

“Describe how you resolved an irate customer in your previous job.”

“Only 4 questions. What is your experience? How have you dealt with a difficult customer? A time you had to demonstrate a product? A time you had a problem at work and how was it resolved.”

“Lost of charts and graphs. Multiple choice.”

“Nothing too difficult. Maybe the last 4 questions where you have to describe a situation, but if you review and practice for those should be somewhat easy.”

“How did you deal with an upset/angry customer in the past? How will your education help you with this job?”

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