Call Center Associate Interview Questions

“tell us what you know about the job and why you wanna work here?”

“Tell me a time you had an irate customer and what you did to diffuse the situation?”

“You don't need a masters' degree to work at a call center. Sounds like a complete waste of time and money to me. Wouldn't you agree?”

“There were no unexpected or difficult questions.”

“What are your strengths and weaknesses?”

“Describe a time when you encountered someone that was difficult? How was the outcome?”

“They are are a staffing agency so most questions were to determine skills and experience.”

“Why do you think you would make a good call center representative?”

“If I had actual customer service experience.”