Call Center Customer Service Interview Questions

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“Only look up information on Google and have to get 15 correct. Example: " What does a yellow rose mean? " Also do a mock phone call with recruiter. You use internet to look up info. One looks up two...”

“Name a time when there was mis-communication on a current or previous job?”

“Why did you leave your last job?”

“Why should we hire you? Or Why do you think you would be a good fit? Basically you love to be part of a team and your first priority is the customer and doing the right thing.”

“The role play of Customer Service Representative vs. Angry Unsatisfied Customer”

“Personality quiz, did I feel I had good phone etiquette, how well did I handle irate customers, how did I handle irate customers?”

“Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put...”

“What do you do outside of work?”

“How I work with other people outside my department?”

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