Call Center Customer Service Interview Questions

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“How I work with other people outside my department?”

“How do you work and handle tasks independently?”

“How to handle difficult customers and situations?”

“Pretend the one who is giving the interview is a potential customer. Try to sell him/her ____. If you do not have any sales experience, then this task may be difficult.”

“Why do you want to work at Conduit Global? What is your typing speed? Are you willing to take a drug test? Are you willing to have a background check? Have you worked in Customer Service before?”

“Only look up information on Google and have to get 15 correct. Example: " What does a yellow rose mean? " Also do a mock phone call with recruiter. You use internet to look up info. One looks up two…”

“Name a time when there was mis-communication on a current or previous job?”

“Why did you leave your last job?”

1120 of 65 Interview Questions