Call Center Interview Questions

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“I was asked if their location (Sandy, UT) was an issue. I was asked some scenario questions as the standard phone interview would entail.”

“Basic questions of why I'm looking for employment, what I wanted from the role posted and what skills sets I had to bring.”

“What did you not like from your previous employer?”

“Name a difficult encounter you had with a customer.”

“If your life was a sit-com, what would the name be?”

“The questions were pretty straight forward. One of the questions was what is a goal that you have set for yourself that may have been difficult, but that you accomplished. How did you accomplish it?”

“What is the failure rating?”

“What would be something NOT to ask the customer via telephone?”

“What are the skill requirements?”

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