Call Center Representative Interview Questions

(Posted anonymously by job candidates)

144 Interview Questions: 1120 of 144 Sort by  

Jun 26, 2014

Interview Question for Customer Service Representative (Call Center) at American Automobile Association (AAA):

“They were all standard, easy to answer questions.”


Jun 18, 2014

Interview Question for Call Center Representative at Sears:

“Why do you want to work for this company”


Jun 17, 2014

Interview Question for Call Center Representative at XSport Fitness:

“They asked what I felt were my strengths and I said I'm very organized and she cut me off and said well not to downplay that but are you good at multiply tasking. I thought well if you give me a…”


Jun 17, 2014

Interview Question for Call Center Representative at Bank of America:

“You will do a simulation test on a computer with actual questions you may be asked in the job. Honestly, the questions are not that difficult to answer.”


Jun 11, 2014

Interview Question for Anonymous at Consumers Energy:

“When did your morals and company values not match and what did you do?”


Jun 8, 2014

Interview Question for Anonymous at 1-800 CONTACTS:

“Tell me about a time you provided great customer service. Include the situation, plan of action, and the end result.”


Jun 8, 2014

Interview Question for Anonymous at 1-800 CONTACTS:

“Tell me about a time you had to handle an irate customer. Include the situation, plan of action, and the end result.”


Jun 8, 2014

Interview Question for Anonymous at 1-800 CONTACTS:

“Tell me about a time where you had to handle a difficult co-worker or boss. Include the situation, plan of action, and the end result.”


May 29, 2014

Interview Question for Anonymous at IKEA:

“What would you say motivates you to come to work everyday”


May 3, 2014

Interview Question for Anonymous at Agero (Sweden):

“Tell of a situation that was difficult and you went the extra mile to make customer satisfied with their experience.”