Care Advocate Interview Questions

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“Your degree is in an unrelated field. It seems like you started going down a certain path. What made you want to get into this field and why did you change your career goals?”

“In my exit interview I was asked to give a statement on the company. I told them I had far too much respect for the customers to treat them they way this company was asking me to. 'For Profit…”

“What are three reasons you would call off of work?”

“Tell me about a time you had to deal with a difficult customer”

“I was asked how I handled a specific difficult situation with a co-worker in the past.”

“they just want to know how well you handle irate members”

“Explain a time when you had a difficult customer and what did you do to resolve the issue?”

“Tell me about a time when you had to deal with a customer that was displeased about something”

“There were not really any difficult questions during the interview. They were all questions, that if you thought about them seriously, and pulled from your own experiences, you would be able to…”

“Basically just situational questions based on experiences.”

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