Claims Representative Interview Questions

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“"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"”

“How long do you plan on staying with the company and what is your long term goal within the company?”

“Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they…”

“It was situational questions that sometimes I did not have an exact answer for like a customer service question regarding the worst customer I ever dealt with and how I handled it.”

“GEICO has a 90 day review period. You cannot be more than 5 minutes late during this time or you will be terminated. Do you think you can be at work on time every morning?”

“What do you know about the United Health Group?”

“it was all tell us when you "insert prev experience here"”

“Describe the experience when you have deal with a rude customer.”

“Name a time you had to deal with an upset customer.”

“Explain a time where you had difficulty with a coworker and how did you resolve the situation?”

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