Claims Representative Interview Questions

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“"Where do you see yourself in 5 years?"”

“One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The…”

“An interviewer asked me about whether I was interested in management.”

“What challenges are you expecting to face as a claims represenative?”

“tell me about a time you were stressed at work, what was the outcome”

“Name a time in your past experience in which you have successfully negotiated with a customer.”


As the owner of a refrigerator company, you take great pride in the refrigerator products produced and sold to your customers. Customer service is the number one priority.

A customer…”

“I was asked someone calls and they are upset they have to pay a deductible what would I say in that situation.”

“The questions about my weaknesses on the job and previous mistakes, and what was done to rectify those mistakes”

“When was a time you had promised a customer results but could not deliver those results? How did you handle it?”

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