Client Relations Associate Interview Questions

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“A situational question where I was asked to demonstrate how I would teach someone a new skill”

“Why do you want to work for Vanguard?”

“Definitely know as much as you can about the company and what attracted you to Vanguard. The questions are all STAR based so know your resume and experience inside and out. The case study is really…”

“Nothing unexpected or difficult, pretty straight forward.”

“Tell me about a time you faced a challenge and how did you overcome it?”

“Case study: Asked what type of asset allocation would be appropriate for a person's portfolio if they are planning to build a house soon but have no other major expenses in the foreseeable future.”

“Tell me about a time where you had to work with a team to overcome an obstacle and some of your team members disagreed.”

“The case included customer service scenarios where there may have been time sensitive issues involved. They wanted to see what you found to be most important in these situations and then the steps…”

“Tell me about a time when you had to give a client bad news.”

“Tell me about a time that you had to go against a superiors orders, how did you handle it?”

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