Contact Center Representative Interview Questions

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“How much salary do you actually want?”

“How do you manage your time. Not difficult, but to me it was unexpected.”

“There really wasn't any for me..but I am naturally good with conversing with people and building relationships with customers.”

“Name a time were you went above and beyond for a customer”

“All questions were fairly straight forward.”

“Why we should hire you, can you multi task (need to answer the pone while chatting online and finishing up previous call all at the same time.”

“Are you comfortable with making 80 to 100 cold calls per day?”

“I was not expecting to read a script.”

“The basic interview questions were asked such has describe a interaction you had w/a difficult customer and how did you handle. Why do you want to work for Home Depot?”

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