Customer Care Agent Interview Questions

(Posted anonymously by job candidates)

14 Companies: 13 of 14

USAContactPoint Interviews

2 Customer Care Agent Interview Questions and Reviews

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Higher One Interviews

2 Customer Care Agent Interview Questions and Reviews

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Yahoo Interviews

2 Customer Care Agent Interview Questions and Reviews

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13 Interview Questions: 110 of 13

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May 23, 2014

Interview Question for Customer Care Agent at DIRECTV:

“They will ask you a random empathy question. They will tell you about somebody having a problem.”


Feb 16, 2014

Interview Question for Customer Care Agent at TrueBody Medspa:

“All questions were straight forward. They asked things such as, how would you engage a person on the phone to discuss our services? Do you have experience scheduling potential clients for…”


Jan 23, 2014

Interview Question for T3 Customer Care Agent at Yahoo:

“Where do you see yourself in 5 years.”


Jan 19, 2014

Interview Question for Customer Care Agent at Afni:

“Name a time you disagreed with a supervisor from you prior employment.”


Jan 19, 2014

Interview Question for Customer Care Agent at Higher One:

“What is an example of when you gave a customer excellent customer service?”


Dec 11, 2013

Interview Question for Customer Care Agent at Buildium:

“The most difficult part of the experience was probably the teach-back. I do not come from an accounting background, and developing a lesson plan for something that I had no previous experience with…”


Nov 6, 2013

Interview Question for Virtual Customer Care Agent at Service Response Partners:

“Given a set of circumstances what is the role of customer service. Understanding that the customer is eHarmony and actions governed by their customer service metrics that they employ, however…”


Oct 13, 2013

Interview Question for Customer Care Agent at Yahoo:

“Most of the questions seemed fairly standard, with a bit of prepping a few days before you shouldn't be that surprised.”


Nov 14, 2011

Interview Question for Customer Care Agent at ACS International:

“Sales experience?”


Nov 14, 2011

Interview Question for Customer Care Agent at ACS International:

“Customer service experience?”