Customer Care Agent Interview Questions

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“Where do you see yourself in 5 years.”

“"How do you handle the rare customer who stays unsatisfied?'”

“Are you flexible?”

“Name a time you disagreed with a supervisor from you prior employment.”

“Most of the questions seemed fairly standard, with a bit of prepping a few days before you shouldn't be that surprised.”

“Can you give an example of a time when you had to comply with something you did not agree with and how you handled it?”

“The most difficult question was what time I would prefer to work, 5 AM or until midnight at closing time. However, being an airport, those types of hours are to be expected.”

“Given a set of circumstances what is the role of customer service. Understanding that the customer is eHarmony and actions governed by their customer service metrics that they employ, however…”

“All questions were straight forward. They asked things such as, how would you engage a person on the phone to discuss our services? Do you have experience scheduling potential clients for…”

“None really, very simple interview. Nothing out of the expected.”

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