Customer Care Agent Interview Questions

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“Where do you see yourself in 5 years.”

“"How do you handle the rare customer who stays unsatisfied?'”

“Are you flexible?”

“I was asked about specific scenarios where I provided great customer service. I was also asked why Collette?”

“Most of the questions seemed fairly standard, with a bit of prepping a few days before you shouldn't be that surprised.”

“Name a time you disagreed with a supervisor from you prior employment.”

“Can you give an example of a time when you had to comply with something you did not agree with and how you handled it?”

“The most difficult question was what time I would prefer to work, 5 AM or until midnight at closing time. However, being an airport, those types of hours are to be expected.”

“Given a set of circumstances what is the role of customer service. Understanding that the customer is eHarmony and actions governed by their customer service metrics that they employ, however...”

“If I disagreed with a directive from my supervisor, what would I do?”

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