Customer Care Professional Interview Questions

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“The first was a role play.”

“What makes you the best candidate for this position and why.”

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“Why should American Express hire you?”

“Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.”

“Name a time you went above and beyond for a customer.”

“Name a time you made a mistake at work, what happened and what was the outcome.”

“everything from what they teach you in training hsa nothing to do with being out on the floor”

“The most difficult question was what I was thinking while Human Resources gave me an ear full, can HR select stupendous customer care professionals if they do not practice internal customer service?”

“Tell me a time where you had to provide exceptional customer service and how did you do it”

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