Customer Care Representative Interview Questions

(Posted anonymously by job candidates)

77 Companies: 13 of 77

Quidsi Interviews

19 Customer Care Representative Interview Questions and Reviews

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American Express Interviews

11 Customer Care Representative Interview Questions and Reviews

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Affiliated Computer Services Interviews

11 Customer Care Representative Interview Questions and Reviews

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133 Interview Questions: 110 of 133

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Sep 8, 2014

Interview Question for Customer Care Representative III at WellPoint:

“Name a time you had to deal with an emotional caller.”


Sep 8, 2014

Interview Question for Customer Care Representative III at WellPoint:

“Why did you choose WellPoint?”


Sep 8, 2014

Interview Question for Customer Care Representative III at WellPoint:

“Name a time you went above and beyond for a caller.”


Sep 3, 2014

Interview Question for Customer Care Representative at Verizon Wireless:

“S.T.A.R Format Questions”


Sep 3, 2014

Interview Question for Customer Care Representative at Verizon Wireless:

“Situational Questions”


Aug 24, 2014

Interview Question for Customer Care Representative at Quidsi:

“If a woman calls in saying she did not receive her last package, and you see she hasn't received her last 3 packages what would you do?”


Aug 21, 2014

Interview Question for Customer Care Representative at Quidsi:

“What 3 adjectives describe your work ethic?”


Aug 20, 2014

Interview Question for Customer Care Representative at Quidsi:

“Typical interview questions asked for the private interview. Out of the box questions asked in the group interview. There is no way to prepare for them.”


Jul 10, 2014

Interview Question for Customer Care Representative at CustomInk:

“Please explain how you have applied the "Golden Rule" to a previous job experience.”


Jul 7, 2014

Interview Question for Customer Care Representative at Oakley:

“Why do you want to work for Oakley?”